MoparReviews of mopar.com

Minor emergency. Windshield wipers just cut out. I don't need a tow, but I can't drive in this weather. I am just a few meters from a Canadian Tire open on a Sunday. The dealership doesn't open until Monday. Dealing with Canadian Tire will solve the issue while calling Mopar just resulted in expensive barriers. I paid over $3600 for this protection for 5 years. As a result, I have learned I can't trust the only dealership group in my area. Don't buy this protection . You will be broke and stuck.

Ordered accessory for my car on 27th November it is now 8th Dec has not even been dispatched yet. 2 messages and 2 phone calls later and still no idea when they can send. Have requested refund- let's see if I get one or am beginning to wonder if they are a scam site !

Have emailed and rang several times to try to get a part number for a wiper motor so that I can check used parts. Clearly my jeep dealer won't give it as they only want to sell new parts. Been onto Mopar and they keep coming back with same bull. Contact my local dealership. So my local dealership will sell me a used part Mopar? I think not. Useless

Unfassbar schlechter Service. Es wurden völlig falsche Produkte geliefert (obwohl im Store die richtigen ausgewählt worden sind). Ein Rücksendeausftrag war auch nicht möglich, da der Online-Store anschliessend die Anmeldung verweigerte. Der telefonische Kundendienst konnte (oder wollte) nicht helfen. Eine Email wurde nicht beantwortet. Schliesslich habe ich die Produkte an die im Impressum des (deutschen) Stores zurückgeschickt, um letztendlich festzustellen, dass die angegebene Adresse sowie die im Impressum genannten Verantwortlichen gar nicht mehr existieren ...

I would have given a zero rating but it wasn’t an option.. We just purchased a 2023 Ram 1500 with the 3.6 Pentastar engine. I’ve been in contact with the service department for weeks and no return calls or resolution to the issue this truck has, so I called Mopar to see if they could help me with this! This guy could care less about my complaint. Told me to go to dealership and get a diagnostic test done. How many dealerships do I have to call to find someone that knows what is going on! 80 degree weather and on cold start(first one of the day) this engine revs to 1750 rpm for 30 seconds before it settles down to 1500 rpm. This engine is RACING and I am alarmed. What damage is going to happen when it is 20 degree Michigan winter..? The people Mopar puts on the line doesn’t have enough common sense to tie his shoes for Gods sake. All I wanted is a phone number for someone that’s seen this and knows how to fix it.. I couldn’t even get them to make a note connected to the VIN so if this engine fails after the warranty they will help me! Dude wasn’t interested in doing that for me! Not happy at all!!

The only thing worse than the defective Mopar 25K Fifth Wheel Hitch performance was the absolute joke of a customer service department that apparently is well-trained to string a customer along for such a period that they will hopefully, eventually give up due to the exorbitant about of time taken to resolve an issue. The delay tactics of transferring to other departments, holds of up to 53-minutes, and "we'll call you back", have become excruciatingly overwhelming. I will never buy another product, and wish I had not bought this one. This has been ongoing since JAN '23 when their defective hitch caused over $7K in damage to my truck.

1.8 stars for this company is misleading. They deserve a zero! I would give a zero if I could. Terrible company with terrible customer service. I ordered a part that said "in stock". I paid to ship overnight. When it didn't ship within 24 hours, I messaged them via their contact form. It took them nearly 48 hours to respond stating their "shipping department was behind and it would ship in 24 hours". In other words... they're incompetent. Another 24 hours went by and still nothing, so I contact them again and ask what the heck is the deal. Then they respond with "item is out of stock, we are canceling and refunding your order". What a joke. This place needs to go out of business. Please do not buy from them! You are better off with eBay, Amazon, or just about anywhere other than this place.

I will never pay for this warranty again. They pay for nothing and it took months to get a reply. I never received documents on the case and never knew the case had been closed. There is no use of paying for a warranty that doesn’t cover anything.