MoparReviews of mopar.com

Please. Do not contact this service. I have never encountered such responsibility and deception anywhere.I don't even want to give it one star. They don't even deserve that.I was told twice that the car was repaired.On February 11, I sent it in for repair. On March 18, I picked up the car unrepaired.There was only one breakdown. Replace the ABS modem.They just needed to order and install this part because when I got to them, I pointed out this problem to them. I had previously scanned my car on a scanner which showed this breakdown.On March 17, they called me a second time and said that the car had been repaired. But another failure occurred, the suspension springs and I needed to replace the modem. To which I replied that this error was not on my scanner.When I arrived on March 18, I wanted to check how they replaced the ABS modem. Nothing was done. That is, I was deceived for the second time.That's the end of my collaboration with them.

I logged into my Mopar account to check on the past service history on my 2015 Jeep Wrangler only to find that all the history that was there concerning my Jeep had disappeared. The Garage info and my account were still visible, but the Jeep is showing 0 miles, so something has RESET everything. Checking VIN did not work either. I called the Contact number provided on the website of 1-800-399-2668 and after a 20 minute wait, the person I spoke to said she could not provide an answer and I would need to speak directly to Mopar. She then provided me the number 1-800-399-2668. I am looking at my phone and seeing that is exactly the number I called which she answered. She said that she could not assist any further and suggested I call that number again. She was nice, but no clue of what was going on. Next I tried to Chat and of course got the robot. It responded to my question concerning the history by asking if I wanted to speak to an agent and I said yes. Then it told me there was no agent available and to try back later. I had tried a Chat session hours earlier and this was my "try back later" moment. Really disappointed considering over the past 10 years things had been going great, but now there is no way to speak with anyone, unless I want to purchase something. My data is gone, and I do not see a Contact email, and the phone number is a waste of time.

If I could give 0 I would. We ordered a part on January 14th we paid for overnight shipping. Here it is January 17th morning and still no part. Why offer overnight shipping if you can’t do it. I understand I ordered it at night so I was assuming they would overnight it from the 15th to 16th nope. It still shows USPS awaiting item. Hopefully they do what’s right and refund for the overnight shipping and just bill for regular shipping because we paid more for the shipping than the part just to get it quick. I will remember never to order from them again.

Slow delivery, no contact ability.

If I could give zero stars, I would. Mopar’s extended warranty is a complete waste of time and money. Canceling it was an absolute nightmare. First off, the warranty itself is worthless. You’re better off setting aside $99 in a savings account because when your car needs repairs, Mopar will refuse to pay, claiming everything is “wear and tear.” Apparently, everything falls under that category in their book. After two failed attempts to get claims approved on separate occasions, I decided the warranty wasn’t worth it and tried to cancel. That’s when things got even worse. They refused to cancel over the phone, demanding a handwritten, signed note (is this the 1950s?), along with a copy of my mileage from a dealership. I had to spend my own money to fax over these documents just to prove I contacted them to cancel. To make matters worse, they continued to charge me, forcing me to cancel my debit card and file a dispute with my financial institution to stop further payments. Their entire process is unnecessarily difficult and predatory. And as for their vehicles? Subpar at best. This experience has been so infuriating that I will never buy from Mopar or do business with them again. Save yourself the stress and avoid Mopar like the plague. They are not to be trusted.

Very, very poor service. I would do anything to not have a mopar system again. Stay away, unless you want no answers and want to pay for your repairs that they caused by their incompetence.

I have being trying to cancell my extend warranty purchased one year ago and the communication with Mopar agents are horrible. Do not buy extend warranty from Mopar.

I orderd a brake line for my 2014 Ram, I paid more money to have it shipped faster. When I got the thankyou email with the shipping confirmation they said it would take 1 or two more days possible longer to receive it, which brought right back to the longer/cheaper shipping date. (Oh well, I need the part).Two weeks go by and no shipping/tracking info. I call four times left messages to call, nothing. So I call again, while I was waiting to be connected, I pushed 0. Finally I get someone in parts. He says I’m in luck the part in there and he’ll tell the online parts store I called and to ship it. The very next day I get an email telling me the part is on back order and not available to ship for maybe over a month. So I cancelled my order and they are returning my money. Left me hanging for two weeks! Unacceptable! It was known before I ordered it that it was back ordered and they led me to believe I’d get it in two weeks! Never order from then again!