Disappointed
Avoid at all cost.
This company failed to deliver as promised within 6 weeks. In fact at the six-week point, FedEx had not even picked up the package. I tried multiple attempts by phone and email and they refused to cancel the order. I reversed the charge on my credit card and told them so. They still refused to redirect the shipment even though it had not even been picked up yet. The sent me the package well after six weeks and asked me to reverse my credit claim. Every time I called customer service, they gave me a scripted dialogue that they understand my frustration and will escalate my issue with the team and get back to me. I called at least five times and they never followed up. I suspect emails are answered via AI given the formatting of their responses. It seems customer service is primarily there to block any kind of meaningful resolution.
Response from MooiehomeAug 6, 2025
Dear Customer, We sincerely apologize for the frustration and inconvenience you’ve experienced. Could you kindly provide us with your order number so we can investigate this matter thoroughly and offer you a more accurate response? As all of our products are made to order, the production and shipping timeline may sometimes be extended due to factors such as quality control, customs inspections, and unexpected logistical delays. We understand that this can be disappointing, especially when expectations are not met, and we are truly sorry. We are committed to resolving this for you as soon as possible. Your feedback is very important to us, and we would appreciate the opportunity to make things right. Thank you for your patience and understanding. Warm regards, Daphne The Mooiehome Team