Eduardo N.
I never received the painting
I never received the painting. I placed the order 9/14/25. The advertise to deliver 7-15 day. Receive some emails of approval and several text messages with excuses that it’s taking longer than expected. Now they their voicemail is full and they are not answering my text messages. It has been over 2 months. Had to file a complaint with Shopify. Now will go through the bank.
Response from MontCartaJul 9, 2026
Dear Eduardo, Thank you for your feedback. We are deeply sorry to hear that you had such a frustrating experience, and we fully understand your disappointment and anger. The delay was primarily due to our efforts to arrange the most suitable shipping method based on the size and weight of your artwork, as well as to ensure its safe delivery. We have now improved our logistics processes to prevent such lengthy waits from occurring in the future. We have also confirmed that your painting was delivered in early December; please check to see if you have received it. We sincerely apologize for not responding in a timely manner. Due to an overwhelming volume of inquiries, our voicemail was unfortunately full, and some text messages may have been blocked or filtered. We apologize for the negative shopping experience this caused—this was an unforeseen situation that we certainly did not intend to happen. We fully understand your frustration and hope to resolve this matter satisfactorily. Please feel free to contact us directly, and we can offer compensation such as additional coupons. We value you as a customer and deeply regret that this experience fell far short of your expectations. If you have any questions, please do not hesitate to contact us.We are always ready to assist you to the best of our ability.