monsterry.comReviews of monsterry.com

Nov. 24, we received an email that our package was "on the way". Nov. 27 we tried tracking the package and found that the carrier Monsterry chose was DHL. DHL had a message that they use Canada Post and since Canada Post was on strike (since Nov. 15) our package will not be delivered until the strike is over. We emailed Monsterry to voice our frustration (Shipping SHOULD have used a carrier that would not have been affected by the strike). We got a message that a person would respond to our email within 24 hrs. That still has not happened, but now, 5 days later, we are being asked how we liked the product. WE NEVER RECEIVED IT!!!

Do Not Buy from this company. They do not stand behind their products. They make returns impossible, their stuff is not good quality and does not look like what’s pictured on there site. Very disappointed!

Company sent incorrect product and will not correct the issue. Their solution is for customer to pay 50% of the cost for replacement plus shipping. Very unethical company, highly recommend you steer clear of Monsterry!

Buyer beware. The large sweatshirt that I ordered was like a 3X! You also have to pay for shipping if you want to exchange the size. I had to hurry and order the correct size myself so it would be here in time for my daughter's event. So I explained to Monsterry that I had to order another one right away and politely asked for a refund if I payed to ship it back to them. NOPE $60 later... I haven't received the new sweatshirt yet so who knows if it will fit or not.

Terrible customer service and terrible shipping process. I ordered my shoes on August 26th. By September 6th I still hadn't received a tracking number and had to email them for it. I received the tracking number, then on September 11th I noticed that the shoes never even made it through customs in China and were returned to sender. I then had to email them two more times to receive a second tracking number. The second tracking number said they were delivered September 20th, but they weren't. My apartment building went back and checked the cameras and there was no sign of them being delivered. I finally just said forget it and issued a charge back with my bank. It wasn't worth waiting a month for shoes of very questionable quality coming from China anyway. Edit: They took three days after their response below to contact me about a "solution", and their solution was to just continue to tell me that the shoes were delivered, when I still never received them.

I would give them a negative -10 if I could. Has to be the most horrible customer service I’ve ever seen. And I’ve been in customer service 21+ years. Other than the confirmation of my purchase I’ve received only 1 response to 9 emails and 3 calls. And the only response I got was a tracking number that is only that a tracking number as they have yet to ship my item. They simply produced a shipping label so they could give me a tracking number. This company is a scam and after reading all of the real reviews the people that continue to work for them are every bit a criminal as the people who own the company. You’d be better off giving your money to the homeless. BUYER BEWARE! This company is a scam in addition to being a thieves! And no need to respond with some bs generic response pointing me to contact you through sales@ your company name.com, that’s where the other 9 emails have already went. That’s a waste of time! Here’s an update: This is the response I finally get at the exact same time that they respond to my review! Think now after all they’ve done I trust it’s on the way after numerous times asking for a full refund!? Umm….. no I don’t. But below is the following response I got only after giving a review that they FINALLY checked! Well it won’t let me post it! In short they said with a “fake sorry“ and gave me my 3rd tracking number!? Laughable at best!! Reach out for a copy of the evidence JBlow _ 23 at yahoo Of course with out the spaces and spelling the word(s) out.

Ordered a Blue Angels shirt from them. It arrived with missing letters and blurred letters. When I contacted customer service, I was told that the shirt was sold that way and if I zoomed in on the printing on the shirt in the ad I would have seen that. Really? Zoom in on each letter????

Got the wrong item in the wrong size I just got a reply from these fools and now they say that never had an order from me , typical cover up can't admit they f$@k up Now I just got an email wanting proof And they promise to correct the problem as long as I send the item back at my own expense. There is no f&@;$@g way that I would trust the fools again, , don't order from them save your money Go to a local shop and spend your money