Joan L.
Terrible communication
When I placed the order the first time there weren't any stars to be given. There were nine phone calls between us trying to locate the shipment and then tracking it to no avail. HOWEVER, last week when we were finally able to communicate in some fashion, things were better and the order actually showed up in a matter of days. I would strongly suggest some form of live communication so people can talk straight through to a real person. That would eliminate much confusion and lost sales. Until my order actually showed up six weeks later, I was going to erase your site from any kind of communication in the future. Now I might reconsider that action. Time will tell.
Response from monsterry.comFeb 2, 2025
Hi Joan Lind Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We also want to thank you for giving us a chance to make things right. We're pleased we were able to make things better and we hope we see you again soon.



