Brett K.
MY 91 YEAR OLD MOTHER WAS RIPPED OFF
MY 91 YEAR OLD MOTHER HIRED THIS COMPANY TO MOVE ALL ITEMS OUT OF A RENTAL PROPERTY THAT MY MOM OWNS. THE INSTRUCTION WAS TO FILL UP THE STORAGE CONTAINER AS MUCH AS POSSIBLE. THE MOVERS CONTACTED ME THE MORNING OF THE MOVE AND ASKED IF MOM WANTED TO BUY CLOTHING BOXES. MOM DID NOT CARE ABOUT THE CLOTHES AND I TOLD THE MOVER TO JUST TAKE THE CLOTHES AS IS AND PUT THEM IN THE STORAGE PLACE WHEREVER AND PUT AS MUCH OF THE ITEMS AS POSSIBLE INTO THE STORAGE. THEY DID NOT MOVE EVEN ONE ITEM OF CLOTHING AND ONLY MOVED A FEW BOXES OF ITEMS. THEY ONLY USED 20% OF THE AVAILABLE STORAGE SPACE AND THEN SAID THEY WERE DONE. I WAS NOT IN THE SAME TOWN TO CHECK THEIR WORK. THEY CHARGED MY 91 YEAR OLD MOTHER ABOUT $500.00. THE AMOUNT THEY MOVED WAS ABOUT 10% OF THE ITEMS WE TOLD THEM TO MOVE. I ASKED WHY AND THE OFFICE HAD THE MOVER CALL ME. HE SAID HE DID NOT KNOW WHAT THE PLAN WAS AND HE JUST MOVED THINGS HE THOUGHT WE WANTED MOVED. MOM IS VERY UPSET THAT THIS COMPANY WOULD TAKE ADVANTAGE OF HER AND AS MOM'S SON, I AM AMAZED HOW HORRIBLE MOM WAS TREATED. I COMPLAINED AND I GOT LOTS OF LIES BACK FROM THESE PEOPLE. THEY SAID THEY WOULD TALK TO CORPORATE TO SEE IF THEY CAN REMEDY. THE OFFICE PERSON SUGGESTED THAT I PAY THEM AGAIN AND THEY WOULD DO IT RIGHT THIS TIME. THEY ALSO SAID THAT I COULD HIRE THEM TO TAKE ALL THE ITEMS OUT THAT ARE NOT WORTH SAVING AND THEY WOULD TRASH IT AND AGAIN I WOULD NEED TO PAY AGAIN. VERY DISAPPOINTING THAT A HUGE COMPANY WOULD TAKE ADVANTAGE OF MY MOM. IF THE MONSTER MOVERS MAKE AN EFFORT TO RECONCILE THIS, I WILL REWRITE MY REVIEW AND REPORT WHAT THEY DID, IF ANYTHING. MOM NEEDS TO GET HER RENTAL RENTED TO GET HE MORTGAGE PAID AND WE WANTED ALL OUT SO THE CARPET PEOPLE AND THE PAINTERS AND THE PLUMBERS CAN GET IN. THE OFFICE AT MONSTER SAID WAIT AND WE'LL LET YOU KNOW WHAT CORPORATE WANTS TO DO. IT HAS BEEN SINCE JUNE 12 AND IT IS NOW JUNE 25TH. THIS IS A HORRIBLE EXPERIENCE FOR MY MOM. MONSTER, PLEASE DO THE RIGHT THING.