MONQReviews of monq.com

I received a defective product. My first set of inquiries through their website were not responded to. After finding a different route, I received replies through email. For this defective product, MONQ: - Does not refund the original shipping cost, & - Requires the customer to pay for return shipping. This is an immature policy that is hostile to the customer and doesn't take ownership of their own failures. The customer pays for their failures. As a separate customer failure, and echoing another commenter, the product/package comes with no directions for usage, safety information, charging information, etc.

I used to love and support this company when they first started... I was sad to see after returning a few years later that some of the flavors are gone. Their packaging is pretty nice, like Etsy single artist/store runner nice which is a step up from when it got mailed loosely all in one bag. The website has minimal information on it for several things including instructions or details on how new products work. The vape holding necklace is over priced cheap wire wrapping. And their discount codes and such mess with getting free shipping. Also every day I am flooded with offers for a "free gift" which ends up being a coupon for a 50% discount which is a coupon.... Not a gift. Also... If the website is also continuing a 50% off sale... This is jus misleading in all directions and annoying to receive daily emails about a not real gift. Coupons are not gifts. Trying to explain my frustrations to the CSR was met with invalidating shut down statements with no follow questions to understand anything that would maybe benefit their company and customer experience in the long run. Just shutting me down and coming off aggressive and callous instead of explaining things or trying to help me understand their website if not wanting to understand my experience. I'll be sending the necklace back and considering other companies in the future. This was meant to help my stress issues, not make them worse.

(Mix & Match Monq R, Zen, Sleepy, Lively, Mountain and Happy) They taste all taste burnt and the price was extortionate. The box they came in had no instructions on charging time, safety warnings, how to use it correctly, etc. The shipping information was incredibly lacking.

I placed an order two months ago. Have no tracking but it says it was sent out. Contacted the company with no response. Completely feel scammed. Such a small item shouldn’t take this long and the lack of any response from the company just makes me feel like I got scammed. Terrible. Do not order. You won’t receive your product. My friends also ordered and they are in the same situation