Lisa
Useless service and appalling customer support
Customer support took 1 full year for reply to a request to cancel a subscription of over €200 which was made immediately following payment and was never used. A reply was received after 1 year upon which the money was nevertheless charged in full and the subscript cancelled without ever having been used. Highly recommend never using this platform.
Response from MonotypeOct 24, 2025
Hi Lisa, Thank you for sharing your feedback. We’ve recently gained access to our Trustpilot account and are sorry to hear about your experience. We value your input and would appreciate the chance to speak directly to better understand and improve.




