MonnitReviews of monnit.com

Much like the other negative reviews, we have had profound issues with the Alta temp product. First battery drain (days, not years) on som units, now units simply stop communicating for no reason after working just fine for weeks. My experiences with Monnit about 5 years ago were great, but I fear something has changed in product quality since. I currently have 3 units under RMA, and 2 more that appear to be going down the same bad "lack of communication" path. May be associated somewhat with being outside sensors (though not 100%), but current communication issue is neither battery, nor getting system to initially communicate well from distant locations.........and I have not heard any explanation as yet that they understands whats up. Customer service has been reasonable from the person on the other side of phone aspect.... but there have also been times where we don't hear back, and we have yet to see our now "fixed" units returned. The units have been a game changer for our folks seeing greenhouse and outdoor temperatures real time........but the random acts of lost communication are extremely frustrating and removing use of these devices for temperature logging (which we had intended them for)...as whenever communications stops, so does logging by the probe as part of the issue. Company needs to get their act together on technical side!

no one answered my email or web requests.

I am very satisfied with my temperature sensors and gateway monitoring for my vacation home while away. On two occasions, I have requested information about the monitoring and I have received very prompt, helpful answers from support. Thank you.

Every experience with Monnit has unfortunately been a negative one. When I took on my current position, I reached out to Monnit to transfer reoccurring payments from my predecessor to my credit card. The contact at Monnit sent me the wrong form. Shortly after, I was contacted by someone else from Monnit with an invoice for a completely different customer. Sometime later I noticed I had been charged twice in one month. I contact Monnit to inquire about it, and I had to follow up on my inquiry over a week later to get a response. It was not a helpful response, she stated I should confirm that they had my up-to-date billing information. From here, I learned that they were billing my credit card for someone else's account (not even the same one from before!). It took over three weeks for Monnit to take ANY action on this. I sent emails asking on progress without hearing back. I have all of these unprofessional interactions documented. The Business Administration Manager who was handling this situation was not the least bit apologetic about any step of it; whether it was her late responses or the obvious mistakes of her team. I truly do not feel valued as a customer of Monnit, where business practices are at best mediocre. We most definitely are looking into other service providers because working with Monnit has been terrible.

Tried to add another sensor, but maxed out my subscription. Instead of upgrading I have to buy a new one and nobody cares that I prepaid the current subscription for a year

Best sensors around for monitoring temps!

We use the ALTA temperature sensors with the wireless ethernet gateway to monitor refrigerators that hold expensive pharmaceuticals. The equipment has worked flawlessly since we got it and the alerts have been accurate. The reporting options are very useful for documenting fridge temperatures to meet regulatory requirements.

We have been very disappointed in the technology provided by Monnit to monitor cold storage temperatures. After purchasing the hardware in 2016 and 2017, we experienced problems with cellular connections and discovered the equipment functioned on 2G technology. That was very surprising, since 4G technology had been out for many years and the information was not disclosed prior to purchase. In addition, their invoicing was often inaccurate, over charged, and lacked detail outlining the charges. The customer service was virtually non-existant during efforts to resolve the many billing discrepancies. We were so frustrated from the poor performance fo the equipment and worse response to billing problems, that we cancelled the service.