Jay J.
Strange Beginning
This started off scary but it ended up great. I had first placed an order for some parts with them about 6 weeks ago. I didn’t receive tracking or anything for over a week which was very concerning. I tried to email them a couple of times but still got no response. I ended up trying to call them overseas but due to the time difference no one had answered. My biggest concern was that I might not be able to communicate with them. Later that evening I received a text from them letting me know who they were and they asked if I needed help. After texting for a bit they helped me very much because I had originally ordered the wrong parts. They directed me to the correct items and continued to text with me until everything was figured out. They then canceled the first order so I could purchase the correct items. After that they informed me that the items would ship out soon and be delivered in a few weeks. I waited quite some time before receiving a tracking number but it was from the US and only a purchased label. I emailed and texted them with concerns because I expected movement from the shipper by now and I started to suspect fraud. I’ve seen other posts from people stating that they never received their orders so I was a bit nervous. They explained to me that it would be a bit more time for the items to reach the US and then shipped to my address. About 2 weeks later it finally updated and began moving toward my home. I was now wondering if it would be what I ordered or some piece of junk to show that I received something. Well, I received the package today, and it was Exactly What I Needed/Ordered. I couldn’t be happier!! The parts I needed are very hard to find and they were helpful enough to ensure I got the correct items. If it hadn’t been so scary in the beginning and the delay in tracking I would have given them 5 Stars. I expected a tracking number instantly that showed progress from China but obviously they use a different service. I am very happy with everything and I will absolutely buy from them again. Thanks MonkeyHobby!!