MonikerReviews of moniker.com

I've been a customer for about 20 years but the AI bot was ZERO help for a simple problem. Why can't I talk to a real human?

We have never had a problem with Moniker until recently. We have tried to renew our domain several times and get error messages. I have tried to contact their customer support and have gotten nowhere. Our domain expires on June 22nd, and I guess since we can't renew online, we have no more website! Moniker does not offer phone support, and I finally heard from them via e-mail. They said the problem is with our bank, not with them. But we've never ever had a problem before. I just tried to renew through PayPal, and a message popped up saying it can't process it. Geez.

I cant log in to my account and since yesterday iv been trying to contact you to fix the problem. I did the Yoti verification more than 8 hours ago... no one contacted me and still i cant log in!!!!

Dear Moniker Abuse Team, why provide an abuse email address if you won’t assist? I’ve submitted a copyright infringement complaint to your abuse email address, as listed for reporting issues with domains you register, regarding unauthorized use of my copyrighted content on a domain under your management. Your response was that it’s beyond your control as a registrar, leaving me without help. If Moniker won’t act on complaints sent to your abuse email, why do you provide it and ask people to use it? Is this just a formality to cover yourselves under ICANN or other obligations, rather than a genuine avenue for resolving issues like mine? Please explain your process clearly—why have an abuse email if it doesn’t lead to action? I’d also like to know what Moniker can do when hosting providers and website owners ignore valid infringement reports, as I’m stuck despite following your reporting steps.

I have had a range of domains registered by this company for many years, and have continually received emails regarding upcoming renewals. In general, I have had all domains set to auto-renew, which was reflected in the renewal notifications. However, a range of domains I've had through many years, were not renewed as notified, and no warning of deletion was received. Suddenly, I just saw that the domains were gone from my registrations. I tried to reach their support - to no avail. I am now going to move all my remaining domains to a more reliable provider, and will NEVER use this company again!

Very expensive. Actually looking to take my few domains elsewhere. They need Elon Musk to help cut costs and reduce price to domainers. I cannot emphasis enough - ridiculously high high prices. Also, they will no longer auto-renews cause I don't want 2 step verification; so it is cumbersome to keep logging in to keep checking on domains to renew. It is as if they want you to miss renewals so they can sneak themselves your domains. Awful. Your reply DOES NOT address the AUTO RENEWAL process. WHAT DOES 2F HAVE TO DO WITH AUTO=RENEWAL?

I have an open ticket #3050746 awaiting urgent support When you call the number on their website (844)760-0251 it says phone support is not available and states to use their live chat on the website. When you go to the live support chat on the website, it gives you a form to fill out and no live support. When you complete the form, it says a member will be in contact with you soon. Moniker, I expect better support than this from a long time customer.

Where the F are you?--- Zero Support I am stuck in Moniker hell... I have 66 domains with you and I need help - No service - no response- no nothing - This is horrible