Scout Realty Co. O.
Helpful and simple to use!
Helpful and simple to use!

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients,
Moneypenny (moneypenny.com) has 466 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Scout Realty Co. O.
Helpful and simple to use!
Matt S.
VoiceNation is a flawless call answering service. They are always totally professional with us and the people calling us, and their team holds your hand and walks you through every aspect of your account to ensure your calls are answered, and directed, in a way that best suits your business. We have been with them for years and will be staying with them hopefully forever.
Brian
I highly recommend this service. They are earning compliments from nearly every one of my callers. I get comments like "by the way your assistant is great" and "You have a great receptionist!", things like that. They are very professional, fast, friendly and efficient. Very affordable tiers and great customer service. This company is a winner.
Matt
We have been using them for about a year. No complaints. Very responsive. I get email and text notifications. Good pricing. Overall very pleased.
Response from MoneypennyOct 29, 2020
Thank you for sharing! We value your loyalty.
Seattle B.
Very impressed by the quality of service and accuracy of the note taking. Callers had no idea Voicenation call center was not an extension of our team which helped us tremendously in making sure not to miss calls.
Response from MoneypennyOct 28, 2020
We got you covered! Thank you for putting your trust in VoiceNation.
Paul
We've become believers in Live Answering and as such don't even use Voicemail anymore. The benefits are endless but here a few and how we use it... Like many companies around the world, we had to restructure operations in such a manner that our customers would be negatively impacted by a lack of follow-through or response. This is why we chose Voicenation to handle the majority of our live calls. Knowing that VoiceNation is answering EVERY call we are able to respond to our customers in a timely way thus leading to better customer satisfaction and allowing us to repurpose some of our human capital to other areas. Some benefits I appreciate with VN is web-reporting, message to email notification (read the messages), call forwarding, local agents, and a responsive customer service team! Thanks guys and I hope this review serves you well!
Response from MoneypennyOct 28, 2020
Thank you, Paul! We appreciate you taking the time to share the endless benefits you have received. Feedback like yours is what keeps us going and improving! Thanks again for putting your trust in VoiceNation :)
Paula P.
We just worked with Melissa A. on an issue we were having and she helped us get it resolved in excellent time.
Response from MoneypennyOct 27, 2020
We aren't in the business of wasting time! Thank you for taking the time to share.
EDDIA R.
We have been working with Voice Nation for about 6 months, very friendly staff, awesome phone etiquette and fast responses to any request we have. Rachel Chatham has been great - thanks guys!
Response from MoneypennyOct 27, 2020
Awesome! Thank you for sharing your experience with Rachel and VoiceNation!