Mark Swope, S.
Been approx 3 months & the SCAM…
Been approx 3 months & the SCAM continues. Do not deal with this place. They’ve been floating our $$ without any product for weeks without resolving this. Also, the price quote did not match what was allegedly being sold.
Response from Monetary GoldDec 22, 2025
Hello Mr. Swope, I hope this message finds you well. We sincerely apologize for any frustration or inconvenience you may have experienced, and we truly appreciate the opportunity to address your concerns. We have made several attempts to reach you to discuss this matter directly, as your experience is important to us. During the height of the COVID period, many businesses including ours faced unprecedented challenges with third-party logistics and delivery services. Unfortunately, the carrier we utilized at that time experienced disruptions that impacted deliveries across the industry. That said, our internal records indicate that the metals were successfully shipped, received, and acknowledged, and at that time the transaction was considered fulfilled. We understand how stressful and confusing that period was for many customers, and we empathize with any uncertainty it may have caused. We truly value your business and would welcome the opportunity to assist you moving forward should you have any questions or wish to explore future services. Please don’t hesitate to reach out we are here to help. Thank you for your understanding, and we wish you all the best. Warm regards, The Monetary Gold Team