MoneroMerchReviews of moneromerch.com

Response from MoneroMerchJan 13, 2025

Hello, I sincerely apologize for the inconvenience you experienced with your order. Providing a smooth and timely process is always our goal. While the vast majority of orders are delivered within the estimated timeframe, holiday periods, such as the time when you placed your order between Christmas and New Year's, can sometimes lead to unexpected delays due to the holiday hours kept by some of our partner companies. We replied to your email with an explanation and included a coupon as a gesture of goodwill—I hope you received it and found it helpful. This is not a normal occurrence for us. Thank you for your understanding.

Response from MoneroMerchDec 5, 2022

Thanks for your review. Since your review, we have switched to a hat material that is more sturdy and higher quality. We would like to send you a replacement at no cost to you. Let us know via e-mail if you would like this. Thank you!