MondressyReviews of mondressy.com

BEWARE, BEWARE Never buy from Mondressy. If you are not happy, for any reason, with your purchase you will not get a full refund. Size, color, changed mind, didn't like the way it looked etc. does not matter. If you choose to return it will cost more than the original purchase

I would strongly advise UK customers to be very careful before ordering from this company. I ordered a dress based on the photographs and description on their website. What arrived was materially different. The fabric feels cheap, the quality does not reflect the price charged, the sizing is completely wrong and, most importantly, the structure, shape and overall appearance of the dress are nothing like the dress advertised. When I complained, the company claimed the dress had been made according to their picture. However, they then attached a picture to their email which was not even the same as the original picture on their website. I therefore have three different versions - the dress originally advertised, the different dress shown in their subsequent email, and the completely different dress I actually received. Another major concern is that the company’s name includes “UK”. I was not made aware when ordering that the goods were being supplied from China or that I would be expected to pay international postage to China to return them. Had that been made clear before I ordered, I would not have purchased from them. Their handling of my complaint was equally concerning. Rather than simply dealing with the fact that the item was not as advertised, they repeatedly tried to persuade me to keep it by offering increasingly larger partial refunds - first 20%, then 30% and eventually 35%. They also proposed a 20% restocking fee before later saying they would waive it. Most bizarrely, they repeatedly suggested that instead of returning the dress I could resell it to someone else to “get a good income”. I have never experienced customer service like this. I have kept screenshots of the original advertisement, photographs of what I actually received and the company’s emails, including the different photograph they subsequently sent me. Based on my experience, I found the website and the way this transaction was presented extremely misleading. I would not purchase from this company again and would strongly recommend that UK customers check very carefully where the goods actually come from and where they will have to be returned before placing an order.

Buyer beware! You cannot return items. Return items have to be shipped to Hong Kong despite the fact that there is a shipping hub in California. I could not get a return label. I measured correctly. The outfits were oversized and could not be altered. My credit card company stepped in. There are much better dress retailers out there.

I ordered and outfit in May and was told it was undeliverable so got with them to deliver to another address and yet again was told undeliverable even though it was to a post office . Asked for refund and was told would only get 40% back so I argued for a month over that then was told 80% then was also told" if the bank except it" come on what bank won't take money... it is now Aug and i still have yet to receive my refund and they stopped replying to my messages.

STAY WELL CLEAR OF THESE, my mother in law ordered an outfit for my wedding, they respond with offering you a discount, but no option to send it back, she repeatedly says she wants a refund, when sending back, as it does not fit but she keeps getting the same email Please do not reply back with, you cant find there order etc, because if you have a look I will post the photos on Google to prove, you know there is an order and you've responded, but your not letting people send there order back, I also will be informing other family members to avoid yourself and other brides and family's

DO NOT ORDER FROM THESE PEOPLE! YOU HAVE BEEN WARNED! No returns, poor product, unhappiness guaranteed.

Don't be fooled. Looks like UK website but when you try to return item, you can only get a 100% refund if you pay shipping costs to send it back to Canada. They do give other options where you can get 25% refund and keep the item - but why do that when it doesn't fit. This goes against UK Consumer Law. The website is called Mondressy UK and it is positioned as targeting UK consumers. Expecting customers to send items back to other countries at their own expense is considered an unfair contract term. In addition, this is not disclosed at checkout. Please avoid this company.

Commande passer le 16/07/26 nous sommes le 22 et toujours aucun numéro de suivi. Pourtant la politique dit bien un jour après la commande validée, le produit est envoyé. Donc mon costume ne sera sûrement pas disponible en temps et en heure !