MondressyReviews of mondressy.com

The thing about a Chinese company that they just don't get. If you do not provide authentic, good faith, customer service, then customers talk and you get bad reputation and people will not buy from you. Will not re-order. So much of a successful business hinges on your reputation. Eventually you lose and you go out of business. Ordered an outfit for my mother for my wedding. Never arrived. My card was charged but never got an email or an order number. Emailed the customer service. Crickets. Had the credit card company deal with it.

I recently purchased 2 outfits a red outfit and royal blue from Mondressy.# md 2382602 on 8/19/26 that was 2 sizes to big. Then ordered again red one # md 2384894 on 9/2/26. That I received the day of my event at 7:00pm when the wedding was at 1:00pm. Then when I opened it it had black thread spots near the butt area. I requested a refund 3 times to no avail. Modressy unfortunately, my experience was quite disappointing. Clothing Quality: The quality of the clothing felt very cheap. I expected better for the price I paid. Additionally, the red outfit had noticeable black threads on the butt area which is quitenoticeable, which was a small but irritating flaw. Shipping: The shipping took an unexpectedly long time. I had to wait much longer than I anticipated, which added to my frustration. Return Policy: To make matters worse, the return process is not straightforward. There’s an enormous restocking fee charge of 29% and shipping costs, making it almost impossible to return items without incurring significant losses. Sizing Issues: The sizing is not standard, which poses a high risk of returns. I found it difficult to determine the right size even thou I followed your size chart on line, leading to further complications. Customer Service: Lastly, customer service was unresponsive. I reached out with questions and concerns but received no reasonable or acceptable responses, only telling me to keep my first order with a minimum satisfied return, leaving me feeling ignored. Overall, my experience with Mondressy was far from satisfactory, and I would not recommend shopping here unless you’re prepared for potential issues.

Avoid! Received a dress with a hidden zipper that was impossible to open/close. Classic stall tactic from customer service: offered 15% refund, then 22% refund to keep the unusable dress. Offered store credit of 30% to keep the unusable dress. Then finally, "full" refund with 27% restocking fee (mind you it's defective) combined with int'l shipping charges back to Hong Kong. This took days and would have gone on for days more to what end? Turned it over to our c-card company to get a refund.

Avoid this company at all costs. First they are Chinese company so you are supporting communist China which i didn't realize prior to ordering. If I could rate this company a zero I would. They claim they have a 15 day return policy but that is a lie. If you ask to return the item they charge you a nearly 30% restocking fee and you have to pay to shop it back to China. The quality of the dress I received was poor and the was horrendous. At this point it will cost me money to return it. Probably burn it in my next bonfire that is about all it is good for. And now they say they will credit me back 30% and I don't have to return the dress. Again complete BS and I don't trust this company at all. False advertising from day 1. Do not buy from them!

I ordered a dress. The proportions were ALL WRONG. the bust and empire waist fit. But my regular waist and hips…the dress looked like a GD circus tent! And!!! I’m 5’8” which is one inch taller than the average American female. The hem line was FOUR INCHES LONGER!!! Only a woman 6’ tall would have been able to wear the dress without a considerable amount of the hem line dragging on the floor!! I have asked for a refund several times. They keep trying to offer a “compromise” where I “get to” keep the dress and they only offer me a 20% refund!!!!! A dress that doesn’t fit is worth NOTHING to me. I keep demanding a FULL REFUND and they keep denying me. Mondressy is just another Chinese company selling cr*p and refusing to take responsibility for it!!! DO NOT BUY FROM THIS DISREPUTABLE COMPANY!!!!!!!

Insane return procedures. The return policy looks straightforward like any US company but they operate out of Hong Kong and is anything but fair. Lost hundreds of dollars when I tried to return two dresses (same dress different sizes). First they offered to issue me a 35% refund if I keep the dresses (photo showed them as light pink when they were actually Pepto-Bismol pink). Received one dress with a small blue spot on lining, when I brought it to their attention they said I did it because all items are sent out in perfect condition. I would never order from them again and have learned lots about companies who pose as an American company.

I ordered a size 12 pantsuit. The tunic was probably an 8. The pants were a 10 or small 12, the jacket was size 18 or 20... I am a seamstress and this outfit was a total loss!!

If I could leave zero stars I would, stay clear of this company, ordered a dress for my daughters wedding, the dress didn't fit so needed to return the dress and re-order another, however the returns is not straight forward and frustrating, they offered me part payment for the dress if I returned, instead I ended up with just £33 towards alterations which actually cost me alot more than that,