MondressyReviews of mondressy.com

How does anyone give this company any stars? They sent the wrong dresses, and I truly disliked the ones I received. Did not flatter, bad color and material. They will deduct 30 % and shipping to return. It is well within the 15 days. One dress was never opened since the color was so bad.

Addition update 2/25/26: it gets worse. After seeing my negative review they apologized and offered give me my full refund and asked that I consider removing my negative review. My response was I would consider that once I had my refund. Then they replied indicating they won’t give full refund unless I remove the review first. When I questioned that, they indicated they never offered to give full refund in exchange for receiving review. Well…I have the entire email chain I would be happy to share. DO NOT TRUST THIS COMPANY they are shady! Original post: I would give zero stars if this was an options. The shipping process was delayed, when the dress arrived, while would have been good quality was significantly larger than their size guide. When I tried to return they would not give full refund and kept giving me offers for a partial credit to keep the dress, discount to buy another. Had to argue with them for days via email to get an approved place to ship it back and no commitment to refund. After 8 emails back and forth, what started out as a 15% credit and keep the dress became a 40% and keep the dress and I am simply out the 60% thy will keep. I paid for expedited shipping originally. A really shady business in my opinion. Terrible customer service. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS! Added after reply: I disagree it was inline with posted measurements. And would love to prove that to them, if they would cover the cost to ship back and give me full refund. But they already indicated that was not an option. They also tried to tell me the posted return had a 30% restock fee which it did not at the time I purchased. They did not argue or Disagree with me on that when I indicated that in my email communication with them. Again BEWARE! Shady company!

I had absolutely disgusting experience with Mondressy company. Company located in Hong Kong , NOT in UK. They sent me the dresses in 2-3 sizes smaller than I needed. I checked their sizes guide, before I ordered the dresses. What’s more, my return parcel was back , as the package was refused by the addressee. I paid delivery fee to Hong Kong. And the company reduced the refund sums, in spite of the fact that it was their mistake with the size guide. Shame that the company is still existing. If you don’t want to have any issues, please, don’t order anything from them . Irina R. London UK

I purchased a jumpsuit for a Mother of the Bride outfit. When it arrived, it didn't look like the picture. The pleats were off, the sewing was absolute garbage, and the zipper wouldn't zip all the way up, even when it was not on me. It was cheap, but I wouldn't even want to GIVE this to anyone. They don't have a way to access a return online. You have to email them. They ask for photos. It's ridiculous. VERY UNHAPPY. UPDATE: Contrary to their reply, I have, in fact, emailed them. They responded requesting photos. Still no information about their refund policy. And bottom line - even if I just didn’t like it, I should be able to return for a refund. UPDATE#2: They have offered me a full refund and I can keep the jumpsuit (which can only go in a garbage bin) BUT they won’t issue any refund until I remove the negative report. UPDATE#3: They are now offering a 30% refund and 40% off a new order (as if!) and still say they could send a full refund if I remove the negative review. I would upload photos to support my statements if that were possible. UPDATE#4: Their return policy is 15 days. Yes, I was outside that timeframe as it was the holidays and I got COVID. Still, the jumpsuit is absolute garbage and does not resemble the elegant picture in any way. I truly believe that this is their business model. Post pictures of items they don’t have and try to mimic them. The items are at a bargain price so most people will let it go because it’s not worth the hassle. I did order custom sizing and even that was off. It’s too big, the sleeves are off and don’t match, instead of being ruched it’s pleated and the pleats are uneven, and IT DOESNT ZIP. So, regardless of my timing and the fact it was ordered to size, they FAILED in every way possible to make this jumpsuit and they should NOT be able to keep my money when they didn’t send what was advertised. UPDATE #5: They have made numerous offers to resolve this: 1. Remove the review, keep the item, and they will send me a full refund. 2. 30% refund, 40% off a new item, keep the item. Not clear if this requires removal of the negative review. 3. Full refund upon removal of the negative review and send the item back at my expense. Under the FTC Rule - Consumer Review Fairness Act, it is illegal for them to try to pay me to remove a negative review. At this point, I have given up on getting any money back because I will not remove this review. They did a poor job, it may just be their business model, and I would prefer to lose the money and keep others from purchasing the poor quality items that Mondressy has to offer. It was the most disappointing experience trying to deal with them and being extorted to remove an honest review of their clothing. They are not worth the headache. I am filing a complaint with the Consumer Protection Agency in my state. FINAL UPDATE: After I filed my complaint with the Attorney General's Office Consumer Fraud Agency, which allowed me to include pictures, they contacted Mondressy and sent them my complaint. Mondressy then sent me a full refund and did not require me to send the jumpsuit back (I'm sure neither they nor anyone else would want it) and they have stopped trying to bully me into removing my honest review.

Beware! Their return/refund policy is a joke. I received a dress that looked nothing like what I ordered. This was to be a grandmother of the bride dress. She normally wears a size 6-8 but we ordered a 10 just to be sure. The dress is probably about a size 4 US. They keep offering to pay for alterations but we can’t make the dress bigger. Not an option. Another offer was to keep the dress $150.00 (no refund) and get 40% off a new order. NO Way. Now they want to charge a a restocking fee of almost 30% with us to pay shipping back to China-which is over $50. Just a head’s up. Do yourself a favor and shop elsewhere

Horrible company with deceptive return practices that prey on unsuspecting customers. Please note, they will request a picture of you wearing the ill fitting garments. Do not send compromosing pictures of yourself to this company. And they advise you that it will be too expensive to return so you should keep the awful outfit and settle for a discount coupon for a future purchase from them. Seriously. I have the emails supporting everything noted above.

I ordered a plum/eggplant colored outfit and what I received was MAROON. Had to find something locally very last minute. Also even though I sent careful measurements the fit was atrocious. However, since it was a "custom made" garment their policy is not to give refunds.

Their Quality of clothing and pictures are vey POOR , MISLEADING BIG & UGLY . The dress I ordered looked nothing like the picture and tho gown was cotton material. I REYURNED it and they don’t want to refund me my money because it was returned to the address they used on the package they sent it from. I will NEVER order anything from them and advise anyone to NOT EVER use this company!!!!!!!!!!!!