MOMAXReviews of momax.net

Worst customer service ever. They do not cover return shipping cost. The return shipping cost is nearly same as the item price plus they add 15% restock fee for all returns. Stupid company.

I purchased a “1 World 4 Port GaN Travel Charger 170W” from Momax.net in July 2025. The charger stopped working within a year. I contacted support multiple times via email and WhatsApp, provided photos and my receipt, but received no meaningful response. Follow-ups are ignored, and the automated messages don’t lead to any resolution. I would caution potential buyers: while the product may seem good, customer service for defective items is extremely poor, and getting a replacement or repair appears unlikely.

I bought a smart watch Momax. It arrived totally glitchy. I contacted customer service and we chatted briefly on whatsapp. They said I could return the watch but they would not pay for return delivery and they would also charge a restocking fee of 15%. I mentioned this was ILLEGAL in Australia and they have refused to speak to me since. I have tried to communcate again on whatsapp, email and phone and they keep ignoring me. They have ghosted me and won't even tell me an address to send the watch to, so they wont even process my refund. STAY AWAY FROM THIS COMPANY.

I purchased a charger which worked great for about 10 months. Its charging became intermittent so I contacted Momax for an exchange under their warranty. They asked for further information which I had largely already provided so I provided again. Despite writing via email and calling the Hong Kong number given by the agents email signature they have stopped responding. Sad as the products seem good otherwise. Just don't expect any help if they go wrong.

Purchased a power bank (Q.MAG X1) from them that is supposed to be Qi2 certified. The power bank does not charge my phone. I have tried other Qi2 power banks and they charge my phone. Tried 3 times to contact them via their support-form on momax.net but did not get an answer. Sent mail telling them that I will dispute the purchase with my bank. After that they sent a reply asking for more information, which I provided promptly. Now they are silent again. Bad products and bad customer support.

Shoddy products. 200£ fan didnt last long.

NEVER purchase from Momax. I ordered 19th December and product was 'delivered' according to them, but it never arrived. I believe it was never sent. I asked multiple times for help and refunds but was just gaslit. Please go elsewhere to shop

Wish I researched more about this website. Found out here and through Reddit that a lot of people have experienced similar issues. I ordered from their site from an FB ad. Shops here in the country sell Momax products so I thought this was legit. More than 10 days, no email from them aside from the order confirmation. Have sent them emails and WhatsApp messages, no responses. Do not buy from the Momax.net website if you don't want a headache.