MolbllyReviews of molblly.com

Response from MolbllyJul 14, 2023

Hi Customer, Thanks for contacting us and sorry for keeping you waiting. We understand that you are not satisfied with the product due to the damage, and we apologize for any inconvenience caused. We would like to assure you that we take customer feedback seriously and are committed to providing high-quality products and good shopping experience. We will contact you via email as soon as possible to address the problem you raised and find a suitable solution. In addition, we will also collect your situation, and then give feedback to our production department. In the future, we will make greater efforts to obtain a better shopping experience for the majority of customer groups. So your comments are very important to us and we value your reply. Your reply will be used to further improve our service and product quality.

Response from MolbllyJul 14, 2023

Hi Customer, Thank you so much for taking the time to give us your feedback. We would like to clarify that according to furniture laws, all mattress products are required to be fire resistant. Moreover, due to the immature technology in the past, only glass fiber can achieve the effect of fire prevention. However, fortunately, another better material has been found to replace fiberglass for fire resistance, so we don't use fiberglass in our current mattresses. We can also understand that it is relatively early in the time of your mattress purchase, and we understand the inconvenience we have caused you. We will contact you by email as soon as possible and try our best to provide you with a solution. We appreciate your feedback and take it seriously. We will work to improve our products and services to ensure that our customers are satisfied with their purchases.

Response from MolbllyJan 31, 2023

Hi,We are very sorry, we are sometimes replying slowly due to the time difference. After a great deal of experimentation, our bed frame is able to support the weight of most people. Please make sure if it is installed correctly. If you have any questions, please feel free to write an email to our customer service email:[email protected]. We are happy to help you solve your problem.

Response from MolbllyNov 12, 2022

Hi, Thank you very much for your comment. We assure every item sold from us has been strictly checked and tested before sent to the customer. In order to facilitate transport , our mattresses are compressed, rolled and shipped in a box, the compressed mattress structure will be destroyed.Moreover, after compression by the machine, the length and width will be slightly different, while the thickness will be slightly different. We usually advise customers to allow at least 72 hours for the mattress to fully expand. We want to know when you received the mattress and when you open the mattress ?You can try to shake the mattress and pat the surface of mattress gently that will allow the air to enter the sponge.It may help it to regain its normal shape.Sorry for this inconvenience caused . Please no worry, we are an honest seller, and if the item have problem, please kindly let us know more details, could you please measure the thickness of the mattress and take three pictures of it for us?It can help us to check the problem.And we will reflect this situation to our production department. Please don't worry. Our product have quality guaranteed. After receiving your response, we will give you a reasonable solution according to your situation.Sorry again for this inconvenience for you. Thank you and look forward to your reply. Molblly