MolbllyReviews of molblly.com

Response from MolbllyNov 4, 2023

Hello malachi, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large volume of shipments of logistics companies and the shortage of manpower, couriers have encountered some problems during the delivery process. We will carefully collect your needs and ask the logistics company to deliver them to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyOct 23, 2023

Hello Rene, We really appreciate you taking the time to provide us with important feedback. We are sorry that our logistics service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large shipment volume of logistics companies and the shortage of manpower, the delivery time is relatively long. We will carefully collect your needs and urge the logistics company to deliver them to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyOct 23, 2023

Hello Ray, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow me to explain briefly, in order to assist customers in solving problems, we need customers to first provide us with photos of defective products so that we can investigate the problem and verify the condition. I checked that one of our colleagues has requested a photo from you. But since he hasn't received a reply from you, he can't judge the progress of the matter. Based on your reply, we understand that you may not have received our reply in time because the email accidentally entered your spam or for other reasons. If it is convenient for you, you can check whether you have received our reply. We will follow up on your question as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllySep 28, 2023

Hello Jay, We apologize for the inconvenience and frustration you experienced while attempting to use the discount code on our website. This is not the experience we want our customers to have, and we understand your disappointment. The issue you described is certainly not the way our discount codes should function. We genuinely regret any confusion or inconvenience this may have caused you. Your trust in our company is important to us, and we take your feedback seriously. To address this matter, we will investigate the issue with the discount code immediately to ensure that such problems do not occur in the future. Once again, we apologize for any frustration this has caused, and we appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with a better shopping experience. Thank you for bringing this to our attention.

Response from MolbllySep 20, 2023

Hello Elizabeth, We truly apologize for any frustration or confusion you've experienced with our customer service. We deeply understand the importance of timely communication, and we are very sorry for the inconvenience caused to you. We will carefully collect your situation and feedback to our account team. We're genuinely sorry that we fell short of meeting your expectations on this occasion. If you have other questions and want information in the future, we will solve them for you as soon as possible.Your satisfaction is our priority, and we're here to help in any way we can.

Response from MolbllySep 18, 2023

Hello Deb, Thank you for reaching out to us. We sincerely apologize for any inconvenience you've experienced regarding the firmness of the mattress. We understand that selecting the right mattress firmness is crucial to your comfort, and we're truly sorry if the mattress you received didn't meet your expectations in this regard. Our primary goal is to ensure your satisfaction, and we're committed to making things right. Please rest assured that we value your feedback and will work diligently to address your concerns. We will carefully collect your feedback and submit it to our production department, striving to provide better products in the future.

Response from MolbllyAug 28, 2023

Hi, We truly apologize for any frustration or confusion you've experienced with our customer service. We deeply understand the importance of timely communication, and we are very sorry for the inconvenience caused to you. We will carefully collect your situation and feedback to our account team. We're genuinely sorry that we fell short of meeting your expectations on this occasion. If you have other questions and want information in the future, we will solve them for you as soon as possible.Your satisfaction is our priority, and we're here to help in any way we can.

Response from MolbllyApr 17, 2023

Thank you so much for taking the time to give us your feedback. We are sorry that our mattress did not meet your expectations. Please allow me to explain briefly about the mattress you have purchased. We did a lot of research on this mattress before producing this product. According to most customer feedback, our mattress is medium soft. However, we also understand that everyone has different preferences and feelings about mattresses, so we are constantly improving our products based on customer feedback. We have always insisted on providing good products and giving customers a good product experience is our aim. This is more important to us than anything else. We will collect your situation, and then feedback to our production department. In the future, we will make better mattresses for the majority of customers to obtain a more comfortable sleeping experience. So your comments are very important to us and we value your reply. In addition, regarding your questions about the mattress, we will also contact you further by email.