MolbllyReviews of molblly.com

Response from MolbllyFeb 6, 2023

Hi, Our mattresses are tested and then sent out with no problems. What you mentioned in your email to us was that you felt back pain when you fell asleep. We are very sorry about that.,The subjective feeling of the mattress is not part of our warranty.From the feedback of our most customers, our mattress is medium firm.Before we produce this product, we have done a lot of research on this product, collecting a lot of market feedback and designing this medium firm mattress specifically for the needs of most consumers . If you need to replace the mattress or apply for a return, according to our company's return policy, we need to send the mattress back to our warehouse. We will refund you after we receive the mattress . Best wishes， Molblly

Response from MolbllyJan 31, 2023

Hi,thank you very much for leaving us a comment on your valuable time, we are serious about our customers' suggestions. We are very careful to read the customer's letter and solve the problem during the working day. Our customer service email address is [email protected] you send the email to this email address? This will help us to understand the situation. Thank you.

Response from MolbllyNov 5, 2022

Hi,Thank you very much for your review, we are wondering if there is something wrong with the mattress? You can write an email to [email protected] to our customer service agent. We will be glad to solve the problem for you.

Response from MolbllyOct 21, 2022

Hi,I'm really sorry for this inconvenience to you.we checked our email,and didn't find your email.Did you send the email to [email protected]?If you have any question,please feel free to contact us at any time.We will happy to help you. Wish you have a great day and stay safe. Best wishes, Molblly

Response from MolbllyOct 19, 2022

Hi,we checked your order and found that the bed frame you ordered is FULL size. We have also communicated with you in email. We are very sorry that we did not reply to your message in time. We also shipped your order according to the order information. If you really don't need the bed frame, you can return it to us and we will refund you. Thank you for your understanding.

Response from MolbllySep 21, 2022

Hi,I'm sorry our mattress didn't satisfy you.Regarding the question you mentioned, from the feedback of our most customers, our mattress is medium firm.Before we produce this product, we have done a lot of research on this product, collecting a lot of market feedback and designing this medium firm mattress specifically for the needs of most consumers . However, we also understand everyone has different preferences and different feelings on the mattress, so we are also constantly improving our products based on customer feedback.

Response from MolbllySep 21, 2022

Hi,I'm sorry we didn't give you satisfactory service. Our bed frame does not include installation. We have a manual to teach you how to install, the installation is very simple. If you encounter any problems, you can write an email to our customer service email: [email protected]. We are very happy to help you solve the problem.

Response from MolbllyJul 18, 2022

Hi Charly, Thank you for taking the time to write a product comment. Regarding the question you mentioned, we really feel very sorry and guilty about it. I'm so sorry that I didn't remove the out of stock product in time.We have sent an email to you as soon as possible, asking if you would like to change anothe mattress that is in stock. I'm sorry that I sent an email to your junk mail.I hope you can forgive me.We are very grateful to you. At that time you saw our email and replied that we can change the style. We also arranged to send the mattress to you immediately after we received your reply. All the letters after the product are the name of the mattress,which make us to identify which mattress it is.There is no difference in the raw materials for the production of this mattress. They are just different in design look. We are sorry to hear the problem you met with this mattress and all the inconvenience caused by it. All of our mattress has quality guaranteed. As a seller, customer satisfaction is important to us and we value your feedback. We would like to get more detail about your situation. Please email us at: [email protected] to talk with us directly and allow us to find a solution and provide you with further support. We look forward to further communicate with you directly and help you solve this issue. Have a great day! Molblly