MolbllyReviews of molblly.com

Response from MolbllyAug 10, 2023

Hi Customer, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We sincerely apologize our product make you have this unpleasant experience. Regarding the question you mentioned, please allow me to explain it for you. According to the laws of furniture, all the mattress products are required to be fireproofing. And due to the immature technology in the past, only glass fiber can achieve the effect of fire prevention. But fortunately, now another better material has been found to replace fiberglass for fire protection, so our current mattresses don't have fiberglass anymore. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.

Response from MolbllyAug 10, 2023

Dear Customer, We sincerely apologize for the negative experience you've had with our company. We understand your frustration and disappointment, and we take your feedback seriously. We're truly sorry that you feel this way, and we want to assure you that we are committed to addressing your concerns and improving our services. Your satisfaction is our top priority, and we value your feedback as it helps us identify areas where we can make positive changes. Please know that we are dedicated to providing excellent products and customer service, and we genuinely care about your satisfaction. We hope you'll reconsider and give us another chance to exceed your expectations. If you would like to discuss your experience further or have any specific concerns you'd like to share, please feel free to reach out to us. We are here to listen and make things right. Thank you for your patience and understanding. We appreciate your feedback as it helps us become better for all our customers.

Response from MolbllyAug 10, 2023

Dear Customer, We deeply apologize for the distressing experience you've encountered with our customer service. Your feedback is incredibly important to us, and we are genuinely sorry for any inconvenience and frustration you've experienced. We understand the gravity of your concerns, and we take full responsibility for any misunderstandings or mistakes that have occurred. We want to assure you that we are actively addressing the issues you've raised, both internally and with our customer service team. Your feedback is a valuable opportunity for us to learn, improve, and ensure that such situations are not repeated in the future. If you're open to it, we would appreciate the chance to speak with you directly to better understand the specifics of your situation and work towards a resolution. Your satisfaction is of utmost importance to us, and we want to do whatever we can to regain your trust. Please know that we are dedicated to improving our services and making sure that every customer has a positive experience with us. If you're willing to give us another chance, we are here to ensure a smoother and more satisfactory experience. Thank you for taking the time to share your feedback. We are committed to turning this around and providing you with the service you deserve.

Response from MolbllyAug 7, 2023

Hello Customer, Thank you very much for taking the time to provide us with feedback, we are sorry that we did not meet your expectations. We are very sorry for the delay in responding from our customer service team. We take all customer feedback seriously and are committed to providing quality service to all of our customers. I apologize for the inconvenience and frustration this has caused you. While we are currently receiving a high volume of inquiries, this is no excuse for not responding to your emails and chats. We will respond to your questions as soon as possible. We value your feedback and appreciate the opportunity to make corrections. Thanks for bringing this to our attention, and please let us know if there is anything else we can do to help you.

Response from MolbllyAug 3, 2023

Hello Customer, We really appreciate you taking the time to provide us with this important information. We're sorry to hear that the courier was unsuccessful in finding your address and that you were unable to locate your package. We are very sorry for the inconvenience you encountered. We will collect your feedback to the logistics company and ask them to investigate the movement of the package as soon as possible. In addition, we will contact you via email as soon as possible and provide you with a reasonable solution. Your comments are very important to us and we value your responses. Your reply will be used to further improve our service and product quality.

Response from MolbllyAug 3, 2023

Hello Customer, We really appreciate you taking the time to provide us with valuable feedback. We are sorry that our service did not meet your expectations. We will collect your situation, and then feedback to our manager. In the future, we will make efforts and improvements for the majority of customer groups to obtain a more comfortable experience. We will also make adjustments and improvements to the tracking of parcel logistics as soon as possible in the future, so that other customers can find their parcels in time. So your comments are very important to us and we value your reply. Your reply will be used to further improve our service and product quality. Finally, we would like to sincerely apologize for any inconvenience caused to you.

Response from MolbllyAug 3, 2023

Hello Customer, We really appreciate you taking the time to provide us with valuable feedback. We are sorry that our service did not meet your expectations. Please allow us to explain that the signature service of logistics is to ensure that the package can be delivered to the customer's hands smoothly. We are also sorry that this has caused you some trouble at the same time, so that you have a bad experience. We will carefully collect your needs, and then feed back to our managers. In the future, we will make efforts and improvements for the majority of customer groups to obtain a more comfortable experience. So your comments are very important to us and we value your reply. Your reply will be used to further improve our service and product quality. Finally, we would like to once again sincerely apologize for any inconvenience caused to you.

Response from MolbllyJul 14, 2023

Hi Customer, Thank you so much for taking the time to give us your feedback. We apologize for any inconvenience caused by this error and would like to assist you in resolving this matter. After reviewing your order, we understand that our colleagues have misjudged your order and have given you an incorrect reply. We will also re-update you via email. We apologize for any inconvenience caused by this error and would like to assist you in finding a suitable solution.