MolbllyReviews of molblly.com

Response from MolbllyOct 13, 2023

Hello Shelly, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We're sorry to hear that you had an issue with your mattress and that our customer service team wasn't able to provide prompt support. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you We value your feedback and appreciate the opportunity to make amends. I will let the factory investigate your order and assist you in solving the problem as soon as possible. Thank you for bringing this to our attention. We will contact you via your email as soon as possible.

Response from MolbllyOct 13, 2023

Hello Cassandra, Thank you so much for taking the time to give us your feedback, and we are sorry that our customer service did not meet your expectations. I'm sorry to hear that you're having trouble with your order and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. We value your feedback and appreciate the opportunity to make amends. We will contact you through your email as soon as possible and assist you in solving the problem.

Response from MolbllyOct 10, 2023

Hello Vicki, Thank you so much for taking the time to give us your feedback. We will contact you via your email as soon as possible and ask you for more details. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter. Thank you for bringing this to our attention, and we look forward to assisting you promptly.

Response from MolbllyOct 6, 2023

Hello Jo, Thank you for reaching out to us and sharing your concerns regarding the Molblly mattresses you purchased. We deeply regret the inconvenience you have experienced, and we truly value your feedback. First and foremost, we apologize for the delay in our response to your initial inquiry. Your satisfaction is important to us, and we are committed to addressing your concerns promptly and effectively. We appreciate your patience in allowing time for the mattresses to fully expand. However, it's clear that you are not satisfied with the performance of one of the mattresses, and we understand your frustration. Regarding the proposed solution of providing a $120, we understand that it may not fully address the issues you have raised, especially concerning the super mushy edge. We sincerely apologize for not meeting your expectations with this offer. We want to make things right for you. We will provide you with more possible solutions through your email. Your satisfaction is our priority, and we are committed to ensuring that you are happy with your purchase from Molblly. We apologize for any inconvenience this situation has caused and appreciate your patience.

Response from MolbllyOct 6, 2023

Hello Tera, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We sincerely apologize for any inconvenience you've experienced regarding the firmness of the mattress. We understand that selecting the right mattress firmness is crucial to your comfort, and we're truly sorry if the mattress you received didn't meet your expectations in this regard. We will carefully collect your feedback and submit it to our production department, striving to provide better products in the future. Finally, we are very sorry for the inconvenience caused to you.

Response from MolbllySep 25, 2023

Hi Sean, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. We sincerely apologize for any inconvenience you've experienced regarding the firmness of the mattress. We understand that selecting the right mattress firmness is crucial to your comfort, and we're truly sorry if the mattress you received didn't meet your expectations in this regard. We will carefully collect your feedback and submit it to our production department, striving to provide better products in the future. Finally, we are very sorry for the inconvenience caused to you.

Response from MolbllySep 18, 2023

Hello alan, Thank you so much for taking the time to give us your feedback, and we understand your frustration that you still have not received your package. We are committed to resolving this issue and ensuring you receive your mattress as soon as possible. We will collect your feedback to the logistics company and ask them to investigate the movement of this package as soon as possible. We will contact you via your email as soon as possible and ask you for more details. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter and get your mattress to you without any further delay. Thank you for bringing this to our attention, and we look forward to assisting you promptly.

Response from MolbllySep 14, 2023

Hi Brayan, We really appreciate you taking the time to provide us with important information. We're sorry to hear that you haven't received your package yet. We are very sorry for the inconvenience you experienced. We will collect your feedback to the logistics company and ask them to investigate the movement of this package as soon as possible. In addition, we will contact you via email as soon as possible and provide you with a reasonable solution. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products.