MolbllyReviews of molblly.com

Response from MolbllyNov 3, 2023

Hello SANDI, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large volume of shipments of logistics companies and the shortage of manpower, the couriers have had some problems during the delivery process and sent the wrong products to you. We will carefully collect your needs and re-delivery to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello JCG, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. I'm sorry to hear that you're having trouble with your mattress and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Please know that we are currently experiencing a high volume of inquiries, but this is no excuse for not responding to your emails and chats. We will also contact you via your email as soon as possible and assist you in solving the problem. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.

Response from MolbllyNov 3, 2023

Hello Divyansh, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. We support multiple payment methods. At your convenience, we would like to request that you provide us with the reason for the payment failure. So that our colleagues can check whether there are any problems with the website in time. We will make efforts and improvements in the future to provide a more comfortable experience for our customer base. So your comments are very important to us and we value your reply. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello rohit, We really appreciate you taking the time to provide us with important feedback. We are sorry that our logistics service did not meet your expectations. We are also sorry that this has caused you some trouble and caused you to have a bad experience. We will carefully collect your needs and then provide feedback to the logistics company and ask them to make improvements in this area. In the future, we will make efforts and improvements to provide a more comfortable experience for the majority of customer groups. So your comments are very important to us and we value your reply. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyOct 23, 2023

Hello Kim, We really appreciate you taking the time to provide us with important feedback. We are sorry that our service did not meet your expectations. Please allow me to explain briefly, in order to assist customers in solving problems, we need customers to first provide us with photos of defective products so that we can investigate the problem and verify the condition. I checked that our colleagues have requested you to provide photos of carton labels. But since he hasn't received a reply from you, he can't judge the progress of the matter. If it is convenient for you, you can check whether you have received our reply. We will follow up on your problem and help you solve it as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyOct 16, 2023

Hello Me Song, We really appreciate you taking the time to provide us with important feedback. Regarding the question you mentioned, please allow me to explain briefly. We will collect product defect information according to the return process so that we can check the product defect information and assist customers to solve the problem. We can also understand the difficulties and inconveniences you have encountered, but we hope you will trust us. If we collect the information you provide, we will assist you with further operations. However, since we have not received the information you provided, our department cannot successfully verify the difficulties you are facing. I'm very sorry for the inconvenience caused to you. I will submit the difficulties you encountered to our department and strive to create a more convenient way to help customers verify the situation and solve the problem in the future. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products.

Response from MolbllyOct 16, 2023

Hello C Wells, We really appreciate you taking the time to provide us with important feedback. Regarding the question you mentioned, please allow me to explain briefly. We have checked that your order was purchased on Amazon. Since Amazon order sellers cannot manage orders without permission, the Amazon platform is fully responsible. If you make a return request within 30 days of purchase, you can apply to Amazon for a return, and Amazon will process it for you after agreeing. I'm very sorry for the inconvenience caused to you. I will submit the difficulties you encountered to our department and strive to create a more convenient way to help customers solve the problem in the future. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products.