MolbllyReviews of molblly.com

Response from MolbllyNov 10, 2023

Hello kimberly, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. I'm sorry to hear that you're having trouble with your mattress and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Please know that we are currently experiencing a high volume of inquiries, but this is no excuse for not responding to your emails and chats. I will immediately have our customer service team check your email and assist you in resolving the issue immediately. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.

Response from MolbllyNov 10, 2023

Hello Brenda, Thank you so much for taking the time to give us your feedback, and we're sorry our mattress didn't meet your expectations. I'm sorry to hear that you're having trouble with your mattress and our customer service team didn't respond in a timely manner. We take all customer feedback seriously and are committed to providing excellent service to all of our customers. I apologize for the inconvenience and frustration this has caused you. Please know that we are currently experiencing a high volume of inquiries, but this is no excuse for not responding to your emails and chats. We have re-sent the part to you and it is still in transit. We value your feedback and appreciate the opportunity to make amends. Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you.

Response from MolbllyNov 3, 2023

Hello PATTI, We really appreciate you taking the time to provide us with important information. We are sorry that our mattress did not meet your expectations. Please allow us to explain, In order to facilitate transport , our mattresses are compressed, rolled and shipped in a box. Since the compression time is too long, usually the mattress take a few more days to fully expand to its original size. We also I'm sorry that this has caused you some trouble and caused you to have a bad experience. We will carefully collect your needs and then feedback them to our factory. In the future, we will make efforts and improvements to provide a more comfortable experience for the majority of customer groups. So your comments are very important to us and we value your reply. Your responses will be used to further improve the quality of our services and products. We will also contact you via your email as soon as possible and assist you in solving the problem. Finally, we would like to sincerely apologize for any inconvenience we have caused you.

Response from MolbllyNov 3, 2023

Hello Williams, We really appreciate you taking the time to provide us with important feedback. We are sorry that our logistics service did not meet your expectations. Please allow us to explain that we will submit it to the logistics company as soon as possible after receiving your order. However, due to the recent large volume of USPS shipments and the shortage of manpower, some problems have arisen during the delivery process. We will carefully collect your needs and re-delivery to you as soon as possible. Your comments are very important to us and we value your responses. Your responses will be used to further improve the quality of our services and products. Finally, we would like to sincerely apologize for any inconvenience we have caused you.