MoiasunReviews of moiasun.com

I ordered a dog toy and paid 48.00 for the same toy I found on Amazon for 12.00. I never received the toy and when I asked for a tracking number they sent me pictures of a delivery to what was clearly not my house. I sent them pictures of my front door and they agreed that it was not my house and said that they were not responsible for the delivery once they received pictures of where they delivered it. They said they would not return my purchase price. Buyer beware! Do not buy from this company!

This company promises satisfaction and easy returns and nothing could be farther from the truth. I spent nearly $100 on two dog toys. They took a long time to arrive from China in flimsy (crushed) product boxes. Instead of rubber, these were hard plastic and would not work. They seemed much more cheaply made than $49 would warrant and I wanted to return them. I emailed them the day after I received them (Dec 13). Weeks later, they emailed me and asked for photos; I sent them. A week later, they asked what was wrong; I sent that. A week later, they offered to send me other toys and that I could keep the ones I bought (why I'd want more items from a company that I didn't like the first products, I'm not sure). I said, "No, your website says 'Money back guarantee,' and I would like a refund." (This text has since been changed, but it still does say, "Easy returns.") It is now January 18th, over a month after I initiated the original return, and I still haven't heard back. UPDATE: February 16th. The company apologized for going silent and again offered two toys ($39/each) instead of me paying for shipping to Europe to return the items. I accepted this as a compromise. The website does NOT say that returns need to be shipped back overseas. The process also took a full two months. I still do not recommend this company unless you are confident you will not want to return the items.

Really disappointed at the Smart Dog Toy - advertised with German Shepherd and a Lab so implied durability with 100% satisfaction guarantee. Item arrives smaller than shown with sticker on the box covering the 100% satisfaction guarantee that says "not suitable for large dogs with strong bite force'.

Do not order from this company. We had a great experience at first. My dogs loved the toys and replacement toys were fast. Then come May, U got charged and no package. I sent an email no response. I used their chat no response. Then I got a email saying I had placed another order. I was like no I didn't. The come June same thing. By this time I have contacted them every week. I canceled my subscription still trying to get ahold of someone. Then they charged me again for July even though I canceled. A total of six orders have been charged, no toys, no contact. Now have to file a fraud claim.

I usually don't write reviews but I think this was warranted for one. PROCEED WITH EXTREME CAUTION WITH THIS COMPANY. I purchased the BEAR, DUCK and MONKEY. for my 11yo Labradoodle. Spent over $100. They advertise that they are indestructible and offer for extra fee they will replace the item if it is. All 3 toys were destroyed in 1 hour. Plus, the insides is packed with plastic bags and cotton. This are more children's stuffed animals toys, they dog chewing toys. I emailed the company asking for a refund, took & sent pictures and did everything they asked. Even telling them the breed of my dog. Because they wanted to know. The first email response from them they offered a full refund and also offered me unreleased dog toy to replace. I declined. After I declined, they responded with, from email (copy & paste) "I completely understand, truly. I'd help you with a full refund immediately, but for that we'd need you to ship the order back to our warehouse in Portugal. I'd also suggest using a trackable service because, although it's a bit more expensive, it'll help you dispute lost packages with the carrier, which happens sometimes, unfortunately. The reason why I suggested a refund or replacement is because returning the item would likely cost about as much as, or more than, you paid for it in the first place, so you'd basically end up with a loss. I spoke to my manager earlier and he allowed me to offer you a 25% percent refund which I can process instantly, as an exception, but that's the best we can do. May I go ahead and process the partial refund now?" After several emails back and forth, I took the loss and experienced a Very poor company that has no ethical loyalty to its customers and does not stand behind their words.

Be ware! Dog chew toys do not work. Will brake in mins. They scammed me out of my money!

Waste of money. I bought two. My dogs had the first one torn apart in 12 minutes and had the second one torn apart in 18 minutes. Threw them both away and less than 20 minutes.

Terrible toys - the company uses false advertising and doesn't refund when toys don't hold up (the 'indestructible' toy I got didn't even last 5 minutes), even after agreeing to process a refund. I also left a review describing my experience on their website and it never showed up.