MOHELAReviews of mohela.com

Like many others- I was supposed to be automatically put on SAVE, but they put me on standard, and I can't afford my monthly payment. I recertified but noticed it's still pending and wasn't sure why. I got a hold of a human today after waiting for 30 minutes, and she agreed that something was up. She said I needed to request a processing forbearance and put me on hold. One hour later I'm still on hold and writing this. Taking notes on all of this and keeping track of dates and times in case I need the info later. I am only a few months from forgiveness and WANT TO PAY THEM so I never have to deal with them again. Irony.

Mohela has been a very unhelpful company. I applied for the SAVE plan after being on the IDR plan for a number of years through Nelnet and then Fedloan Servicing. My loans were sent to Mohela in 2023. I applied for the SAVE plan and was told it would take two months to go through. I never heard anything from them and instead they sent me a bill for $1700/month instead of the normal $11/month I normally pay. Without my permission, because I was setup with autopay, they withdrew the money from my account. I am now on hold with them for the last 20 minutes and am not looking forward to how this is going to go. NOT A GOOD COMPANY! This is not okay.

was on the phone for over 2 hours on and off hold. I was very patient. Last thing Nancy told me was the supervisor is looking at my payment that had all of a sudden changed. She never came back to the phone, no call back. I still don't have answers.

Was paying ahead. Then asked over 10 times to move money paid towards upcoming bill. Was told be done within 3 days. Then 20 days later and multiple calls to customer service supervisors (at least 4!)....nothing! And then on hold usually at least 40 min. Notified bbb and still no action. I wish the government would look at this failing company customer service. If you have a choice. DO NOT use mohela.

I would give them a negative star if that was possible. These people are completely incompetent and no one knows how to do their job. They sent a bill for payments and the payment was made then sent a notice saying oops you didn't owe those so we need you to contact us . I contact them and was assured those would be applied to a new set of payments that would be due. Now two months later and multiple phone calls they still haven't been applied and now i am showing that my account is past due because they can't get their act together. There has been a new story each time i have talked to someone. Extremely unprofessional and not worth anyone's business.

My experience with MOHELA has been nothing short of a nightmare. From their abysmal customer service to shady practices, I strongly advise anyone with federal student loans to steer clear of this company. First and foremost, their customer service representatives are consistently rude and unhelpful. Whenever I've had the misfortune of needing assistance, I've been met with dismissive attitudes and condescending remarks. It's as if they have no regard for borrowers' struggles in navigating the complexities of student loan repayment. Even worse is their tendency to change loan terms without notification. I was shocked they had pulled my loans out of in-school deferment without a courtesy email or letter due to a discrepancy. This lack of communication is unprofessional and incredibly frustrating for borrowers trying to stay on top of their finances. MOHELA's incompetence and disregard for borrowers' needs are utterly unacceptable. It baffles me how they can continue servicing federal student loans when they lack the basic competency and professionalism required for such an important responsibility. In conclusion, save yourself the headache and avoid MOHELA at all costs. There are plenty of other loan servicers out there who prioritize customer satisfaction and transparency.

Awful company, received an email after making my Nov 2023 payment stating my account had been placed on an administrative hold and any payments made between Oct-Dec 2023 would count towards any future payments, well that has not happened, the payment I made in Nov 2023 should have went towards Jan 2024 and my current payment due in February 2024, they have my account as delinquent even after I contacted them two weeks ago about this same issue and it should have been cleared up then, it is not, I am fuming because this will affect my credit report with the department of education which has been excellent, Mohela is trying to place themselves on my credit report and I am upset, that is just rachet of them.

Horrible incompetence. Confusing misleading communications....how are they even allowed to have a business still. I am not sure how their employees sleep at night.