MOHELAReviews of mohela.com

My recent experience with MOHELA has been nothing short of frustrating and disappointing. The representatives appear to have no clear understanding of their jobs, often providing confusing and contradictory information. Each interaction leaves me more confused and frustrated than before. One of the most glaring issues is the complete unavailability of supervisors. Despite numerous attempts to speak with a supervisor to resolve my issues, I have never been able to get one on the phone. This lack of accessibility and accountability is unacceptable and only adds to the frustration. The communication from MOHELA is equally poor. I have received letters that are difficult to understand and often make no sense in the context of my situation. For weeks now, I have been waiting for a reaffirmation confirmation to submit to my school, but I have been unable to get it. The representatives I have spoken to seem to have no clue about the status of my request or how to expedite it. The entire system appears to be in dire need of proper training. The lack of knowledge and customer service skills among the representatives is shocking. However, the supervisors and managers are even worse, as they do not answer phones or return calls. This lack of responsiveness and professionalism is unacceptable for an organization that handles such important matters. My experience with MOHELA has been a nightmare. The representatives are untrained and unhelpful, the supervisors are unreachable, and the overall communication is abysmal. This organization needs to implement significant improvements in training and customer service to effectively support its clients. Call is place every week is really tiring.

Instead of answering a message I sent them, they deleted my whole account.

They send these boiler plate letters that don’t make any sense and then it’s nearly impossible to reach anyone for clarification. Their automated system is absolutely garbage. Sometimes they allow a callback number and sometimes they don’t. I just went through the entire numerical process to only be sent through three times on a loop, get it together Mohela.

I notified MOHELA, I keep receiving the mail for the person who is an "attempt unkown" at my address. MOHELA's attitude was they don't give AF!

This is the most inept company in the United States. They should go directly to jail: do not pass go and do not collect $200. Why they were chosen to handle PLSF is a mystery that can only be explained by the US government hoping MOHELA messes it up so bad that nobody gets their loans forgiven.

Had a loan paid off through refinance. For whatever reason they didn’t accurately communicate the payoff balance well so it was substantial. Mohela never issued a check for the overpayment. I’ve paid off loans before and had checks for like 2 cents issued without ever needing to contact anyone. I wouldn’t be annoyed about having to contact them if it weren’t for the 2 minute public service announcements just to get to prompts for service and getting hung up on the first time I called in.

Mohela is the absolute worst student loan service company. It is June 3, 2024 and I have been waiting for 2 replacement student loan refund checks from AUGUST 2023! I have called several times since last fall and after being on hold for over an hour each time, just to be told that the replacement checks are still being processed. One phone call I had to compete with the agent’s crying infant just to be heard. It absolutely does take this long to replace 2 checks. Utterly ridiculous.

My experience with MOHELA has been nothing short of a nightmare. From their abysmal customer service to shady practices, I strongly advise anyone with federal student loans to steer clear of this company. First and foremost, their customer service representatives are consistently rude and unhelpful. Whenever I've had the misfortune of needing assistance, I've been met with dismissive attitudes and condescending remarks. It's as if they have no regard for borrowers' struggles in navigating the complexities of student loan repayment. I made a payment in March that they said I didn't have to make and said they would send the payment back. I never received the payment back and it has not been applied to my account.