moduleexperts.comReviews of moduleexperts.com

I purchased a module in August 2023 and I was told it was mailed. The module never arrived. On December 11, 2023 I requested a refund. I was told it was being processed. I.would have the refund in 5 to 7 days. Refund never was received. I call again asking about my refund and Melissa one of the most unprofessional clerks I have ever spoken to now states that the post office delivered the module. Keep in mind that they were processing my refund already. They mailed the module to the wrong address and the post office sent it back. I then asked to speak to a supervisor and spoke with Daryl. I am the customer who received nothing and he screams at me like a child having a temper tantrum. I asked for the owners information however it was not provided. I was scammed out of $250 being told that my module could not be repaired. I was told if I sent them $660 more I could get a refurbished module. It is now March 30th 2024 and I have no module and no refund. Buyer beware as all they are doing is scamming people out of their money.

So glad I read these reviews of this seemingly horrible outfit. I was prepared to send them my ECM and $164.00 but these reviews stopped me! Thank you guys for the warning! How are these guys allowed to run this scam?

Complete scam paid and sent my unit in and they returned it a week later without and documentation. I put the module back in same problem never fixed anything. Emailed Adam E without any response and then a credit of $38.00 was received on my credit card. So I called and was told my unit tested good no need for repair the other $130 dollars was charged for testing. TOTAL SCAM DONT DO IT.

Tried to call to set up a new job, but becuase i mentioned i had worked with another company previosuly on something else he was very rude and hung up on me, dont waste your time.

Modules Experts, AES Modules, Nationwide parts wholesaler - this company is a farse. We sent a complete ABS module to them to have repaired - quoted $217 for the repairs only to have to call them back on the date we were supposed to receive the repaired ABS module back in house for our repair job to be completed - to find out that the technician supposedly had just finished the inspection and stated our ABS module was not repairable. Chris C then stated that they had one readily available in stock that they could ship out to us and it would be an additional $199 - due to the fact we could not find one anywhere else and they stated they had it in stock we ordered it. We were supposed to have the part in the following Monday - only for it to arrive on Thursday. But not after contacting their company to ask for help in locating our part as it did not arrive per the date we were notified - i spoke with a young lady - one of the worst customer service representative I have spoken to in my 30 plus years in business. Then when we finally received the "remanufactured ABS Module" it did not come with the bracket to install. I then contacted them back and stated we did not receive the unrepairable ABS module that we shipped to them back in house - The VERY RUDE customer service representative then told me that they do not ship "OUR" part back unless requested - NEVER HEARD OF SUCH!!!!!!!!!!!! The customer service representative hung up on me. RUDE RUDE! Called back and asked to speak to the sales manager - a lady named Amber was on the phone and she said how can i Help you - i said i needed to speak with the Sales Manager - I said are you the sales manager - she said yes a manger but not the sales manager as they were not available - went through the whole long story with her - and she basically said that we could send them a shipping label and they would ship OUR ABS module back to us - at that point I was so frustrated - i said thank you and hung up - PLEASE STEER CLEAR OF THESE COMPANIES when you are looking for a module repair facility! Hope this helps someone out there! Sincerely - Extremely frustrated!

Same story as all the rest of these reviews. Total scam. They have even blocked my number so now I can't even call them. I've called the Sheriff's office to try and retrieve my property. I'm sure that will work without a hitch...yeah right. These people are crooks. Update two weeks later: They sent me a "fixed" computer. The Jeep will now start, but none of the gauges work. The broken computer I sent them had the opposite problem; no start, but all the gauges worked. After using my wife's phone (because my number is blocked) they told me to send it back and will send a good one out right away. That was a week ago. Now they have my $600, my original computer, and the "repaired" computer. Not one phone call, not a single email, nothing updating me on the status of my order. STAY AWAY!

Like many customers Paid $149 for repair of my ECM. Sent part they said bad chip and could not be fixed. Wanted $250 for a refurbished one. Total shake down. Finally part was returned no sign the ECM was ever taken apart nor tested. Many other customers with same scam. Steer clear.

Just wow and just wow . I’m so glad this guy didn’t get my PCM. I was emailing him about having it repaired I called his number that he gave in his email no answer then I called the number on there website and someone answered and I said I called another number no answer and he started immediately cussing me out calling me a a** hole . I just said no way am I going to be sending you my module for repair. Then I did a google search for reviews and saw all these I’m so glad I didn’t send it to them . They seem to be a shame operation !