moduleexperts.comReviews of moduleexperts.com

If there was a way to rate this company a -5 that is what I would rated them as a 1 rating is far too generous. The receptionist is rude and the manager follows side by side. I have yet to do business with a company with absolutely no customer service skills. After speaking with the manager I now understand the staff expectations for job security. Rude….Ruder….and Rudest.Stay far away from them run do not walk…

before I saw all the reviews i sent them my PCM for my 2011 Ford F-150, of course they could not fix it and requested more money. After i agreed they sent me another PCM which did look newer and paperwork of them re-programming the unit. When i installed it did not start my truck. I called a locksmith to reprogram me a new key and the PCM. He did and it still failed, I called and spoke to someone who told me that the PCM would need to be programmed while inside of the truck. If that is the case then why in the hell did they need my Vin#? I do have ForScan to program the PCM hopefully but I could have gone to a junkyard and got a used PCM and did the same thing. this is why i try and do everything myself you just can't trust businesses these days, try someone else and save yourself the headache.

Don't make business with module experts because they making fraudulent charges!!. I pay in advance $300 and they said the module was bad and they wanted to change me another $500.

Dont use this company. they will take your money, do bad work and then ghost you. I have tried every way possible to contact them over a couple years. It cost me $1500 so helpfully I can help somebody else . I eventually used flagship out of NY. did great work at a fraction of the cost of these crooks.

Sent in module for Flat rate repair (about $170.00) which they said would be 3-5 business days. A couple of weeks later, they e-mail and say a parts on the PCB is Defective and they will have to replace the module. Now the bill will be about $650.00. I authorize this. Then couple days letter, they send me an invoice for almost $715.00. The e-mail said I would have the new Rebuilt module in 3-5 business days. When I called, the customer service she said that charging a service fees on top of the repair fee is normal. I work in the repair industry (this is not normal). Then I asked her when I could expect the module (they originally said 3-5 days and it has been weeks), she said it would ship in 7 to 10 business days. I don't like deceptive turnaround times and definitely don't appreciate hidden fees. I have 2 more modules to get repaired this month and I can guarantee I will try somewhere else (even if higher priced but honest)

As I see from these recent reviews, this place is still doing a great job of being useless. And stealing people's money. Customer service doesn't exist here. Call them and find out for yourself! It looks like honesty doesn't get a chance here either. Had quite an experience here several years ago involving some of their employees. Thankfully, I did not go through with them on a sale, so they don't get to brag and add my name to their growing list of folks they have scammed. Please, do your good business with a reputable company; there are many others for your auto module needs. Check them out on the Better Business Bureau: go to the BBB . org and search "module experts". It comes back as Nationwide Parts Distributors. Don't be fooled by their "B" rating, because customer reviews do not affect the rating of a business on BBB. It says so on the website. Check out all the reviews there! The BBB actually contacted them several years ago to see if they would respond to the pattern of customer complaints and take action to address it. You can read their non-answer for yourself on the website. I don't know how they still exist. People should call them and voice their complaints. The phone number they list on their website doesn't work. Try this one instead: 888 593 2262 Watch out: they also operate under -AES Modules -Diesel Modules

Couldn't or wouldn't fix my module. They never called me, no emails, no messages. I finally got a call back after the 3rd message stating that they cant fix the module and they couldn't find a replacement in the whole country. Which I found funny being that I did a quick search on car-parts.com and found 100s of used modules that could have been bought and reprogrammed, let alone the 6 modules I have in my own recycling yard, but then again they said there wasn't any in the country. Keep in mind I searched the exact part number. This module requires reprogramming otherwise I would have just done this myself. They said if they could find he module, they could program it, but I have a feeling that they didn't even try. Then on top of this, I was charged around $180 to tell me that could even do anything. I can see a fee of %50 or $60, but $180 is ridiculous. Don't waste your time or money with these jokers. Believe the 1000s of other reviews.

fix things right the first time. if you cant, don't fix it. Did not have a receipt had customers name, phone number, address, fax number and approximate date. Rude and inconsiderate. Now I have a customers car sitting in my garage in everybody's way. They worked on it before. All I needed was them to look at it and see if is fixable. (I was willing to pay for the shipping) 4/19/24 after sending the ECU out to repair to different business they told me that the ECU was programed wrong. Don't use this co. Bad apple.