moduleexperts.comReviews of moduleexperts.com

$259.00 excluding tax for nothing. After 2 weeks with no status or feedback I received my ECU. Looked the same. No paperwork. No instructions. No nothing. Called customer service on status of my unit. Was advised my ECU had failed and they couldn't repair a faulty unit!! You've got to be kidding me! I feel scammed out of good hard earned cash.

Im glad i read these reviews. I had a similar experience with them last May when i needed a body control module repaired. They charged me $149 + return shipping. Told me it could not be repaired and would cost an additional $349 for a remfg unit. If i wanted my board back, it would cost me $99 + shipping. They came down to an additional $249, which i purchased about a month later when i could get the money together. My gut tells me it was a ripoff. The module seemed to work except for the key fobs. Im now in need of a PCM and was going to contact these folks again, but it seems like a pattern that they get the board to repair, then tell you it cant be repaired, then you have to pay for the diagnostics or a new board. Im going to pass this time.

Pretend to be able to fix... Charge twice to diagnose than to "repair" which they never do because they cant. They are resellers not repair shop. They misrepresent their service. They will charge absolute top dollar to replace unit which may or may not work.

Zero communication, received and sent back computer not repaired. Attempted to speak with someone and the operator seemed heavily medicated.

Worst costumer services and scammer shop. I send my module for repair, never opened for repair and send back in the same way I send. I call for warranty services and never return the call back. I send a email to Adam and never respond back.

Nationwide Parts Distributors & Module Experts 3611 ST. Johns Bluff Road South Suite 11 Jacksonville, Florida 32224 Order #2145675 I called Module Experts and spoke with M. D. /Sales Associate 12/20/2021 (not real sure of the date) about having my 1989 Mustang GT computer repaired. I spoke with M. about a friend of mine replacing the 3 Capacitors in my computer. I was concerned that at this point the computer couldn’t be fixed. M. assured me we can fix your computer. The cost for my A9L Mustang GT Computer to be fixed was $267.29 paid 12/21/2021 12/22/2021 $9.10 Shipped my A9L computer to Module Experts (Address above) to have it repaired, I receiver it back in maybe a week. The documentation stating that Module Experts replaced 3 capacitors and the computer was fine I installed the computer into the car to find it was not fixed and it was doing the same thing it did when I sent it to Module Experts for repairs. I called M. at Module Exports and was told to send it back using the warranty (???) Why warranty they didn’t fix it. I sent the computer back to Module Experts. Shipped the computer back on 1/07/2022 Shipping cost $8.85 I received a call from M. 1/14/2022 @ 10:32 AM stating that my computer could not be repaired. I asked why it was sent back to me stating it was fixed? M. comment was he was sorry, and it was due to human error on Module Experts side. I was then told if I ordered a new computer at the coat of $1,084.85 and the $267.29 would come off the top. I did not write the exact amount down. After our conversation with no resolve about a refund, I asked M. to send my computer back to me and enclose any refunds that he felt I should get. I asked M. to connect me with a supervisor. I was transfer to a phone that no one answered. When I received my computer back and no refund or check was enclosed I figured that Module Experts was done with me. Well I may not be done with them yet! I would have to rate this company on a scale of 1-10 It would be (1)

After receiving my ECU immediately Adam the representative informed me that my unit was bad and that they had a repaired unit ready to go for 1,700 and would apply my 300.00 towards the new unit. I informed him to send my unit back minus the inspection charge . Adam who should not be working in customer service and very rude, informed me that my 300.00 would not be returned. I received the unit and had it checked out by another company only to find out the my old unit was perfectly fine and that a rodent had chewed the wires. Biggest scam outfit ever, My fault for not checking reviews first.

Horrible customer service with a additude! Never had the chance to make a purchase customer service was rude from the start! I'll take my money elsewhere