moduleexperts.comReviews of moduleexperts.com

Oh boy what a joke this place is it needs to be knocked down and turned into a parking lot. I got screwed by these losers. After the bait and switch taking $212.12 of my money, then only refunding $64 of it to tell me my ECM was bad; duh you dumb a***s. Then charged another $430 after telling me my old one was unrepairable.Had to wait another 4 days for them to send me the ECM and it was worse than the damaged ECM I took out. At least it started, the piece of crap they sent me wouldn't start it at all. I called and the dumb lady on the phone says, her exact words, "We'll send it back and we can TRY to fix it" LOL. my next step is going to News4JAX. I live here, time for this place to come to an END!!!!!!!!!!

This company needs to shut their doors. I will not swear any more. I thought maybe I would get my $164 back, of course not. As everyone says, sent my part $25 to ship, $164, they didn't do s*it (ooops). Worst business experience in my entire 69 years of life. 54 as a car builder, etc. I sur hope people see these. I made the mistake of reading on their website. If they indeed do something right, I would be more then happy to eat my words. I will keep watching this site. A review was just written like 10 days ago. Spead the word.

Sent them my BCM for repair. They sent it back with no info. As in nothing else in the box but my module. Nothing showing the tests they conducted or even if the module was good or bad. I felt like I paid them $164 to open the box, change the packing, and ship it back to me. I called them to ask what the diagnosis was and they said the unit was bad and could not be repaired. I opened the BCM up as a last resort and fixed it myself. I guess that makes me more of a repair expert, and them an expert of ripping off people.

They are absolutely rudest people I have ever encountered. The repair they returned to me is in working condition so far however its only been 2 weeks. I was trying to send in another unit and they were extremely rude when I requested a quote. I was told they already talked to me and quoted me on this unit, when in fact the unit I was inquiring about was for a totally different car. So if it was the same price how was I supposed to know that? Their whole system is a waste of time. Once you know how much it is you should just be able to fill out the form pay for it and send it in. They waste so much time with their process and the attitudes you get while trying to send them work is just not worth it. NEVER AGAIN

I should have read the online reviews. I have been an auto technician for 44 years. I trust vendors to be honest and upright. A simple clean up and repair of the conections would fix my unit. You are neither upright or honest. I have 30 days to dispute charges on my card. I will pay to have the origional shipped back after i recieve it and validate it is the one i sent.

DO NOT GO HERE!!!!! Bad customer service!!! No product!! Lied for three weeks!!! Keeped my money still to this day!!! Sue the fk out of them!!! Melanie lied to me four times, Alan is worthless!! No wonder, I should have checked there ratings first! I will be complaining to the attorney general in Florida and we’re ever else!!! Where the hell is the owner to resolve this issue!!! In the Bahamas spending mine and your monies illegally!!!

I enquired about purchasing a refurbished part, or having mine repaired, giving Ford part numbers. I was told by an "internet sales associate" that "I need the real parts numbers that are on the units. Not Ford dealer numbers." I'm not sure what a "dealer number" would be, but I confirmed that the numbers I gave were Ford part numbers. The response to that was "Stop wasting my time."

Modular Experts are not a ethical organization and their customer service representatives(Mark) are not professional and are liars. I sent in a ECM and was told a unit with water damage is something they repair all the time and it should be plug & play. I didn't hear from Mark so I sent him a email for a update and he never gave me anything meaningful. This went on and on until I got ahold of the manager(Melissa) on the 5th day and then I immediately got a call from Mark. It was a sorry "Dear John Response" that it can't be fixed and their's not solution. After paying about $300.00, the refund was $81.00 for doing nothing. I suspect they knew it wasn't fixable from day one but they had to get paid for a dry run. I wasted time and more money by having my van sit idle. I would never recommend them to anyone because they are unethical and down right arrogant in dealing with the public. There's many other companies available that conduct themselves properly out there. Sam M.