MODSERACWReviews of modsera.com

Response from MODSERACWOct 3, 2025

Hi Argiris, Thank you for taking the time to share such a detailed review. We’re glad to hear that you found our support video helpful and that you’re enjoying the watches overall. We’re sorry to hear about the difficulties you experienced with the bracelet screws. While our bands are designed to be adjusted with standard watch tools, sometimes screws can be tighter than expected. Your feedback is very valuable, and we will pass this along to our production team to ensure future improvements. We understand your frustration about not being offered a replacement band in this case, and we’ll review our customer care policies to make sure we’re providing the best possible solutions. We’re very happy that, in the end, you were able to adjust the bracelet to your size and that you’re enjoying the watches. Thank you again for your honest feedback it helps us improve.

Response from MODSERACWSep 15, 2025

Thank you for taking the time to share such a detailed review, we truly value honest feedback, especially when it highlights where we can improve. We’re sorry to hear the watch didn’t meet your expectations regarding case thickness, finish quality, and the included adjustment tool. We understand how important accurate specs and everyday practicality are, especially for customers who wear their watches frequently. We’ll be reviewing our listed specifications and accessory quality to ensure they better match the real experience going forward. We also appreciate your note about the design looking good from a distance, but our goal is for it to impress up close as well. Your feedback will be passed along to our product team so we can improve future batches. If you’d like, we’d be happy to discuss possible solutions, whether that’s a return, exchange, or another way to make this right. Please reach out to us directly at [email protected]

Response from MODSERACWSep 15, 2025

Thank you for your honest feedback, we’re truly sorry to hear about your experience. This is not the level of quality or consistency we aim to deliver, and we completely understand your disappointment. It sounds like you may have received defective items, which is very rare, but we want to make it right. Could you please reach out to our support team with your order number and photos of the watches? We’ll be happy to arrange a replacement or a full refund for the faulty one. We really appreciate you bringing this to our attention, as it helps us improve both our quality control and customer experience. Thank you for giving us the chance to make things right.

Response from MODSERACWAug 6, 2025

Thank you for your honest review and sorry to hear the watch case was missing from your order. That’s definitely not how it should be. Please reach out to us (or reply to your order confirmation email), and we’ll get the missing case sent to you right away. We’re glad to hear you received the travel case and had a good experience with customer service, we’ll make this right!

Response from MODSERACWAug 6, 2025

Tack så mycket för din ärliga och detaljerade recension! Vi förstår att leveranstiden kändes lång det är något vi jobbar aktivt med att förbättra, både i produksjonsflyt og logistikk. Vi uppskattar verkligen din tålamod. Fantastiskt att höra att du är nöjd med klockans utseende, och tack för att du nämnde spännet vi tar med oss den feedbacken till produktionsteamet. Tack igen för att du valde Modsera och vi hoppas få se dig som kund igen!

Response from MODSERACWJun 18, 2025

We’re glad to hear the watches are working well and match the photos, and please know that we always take responsibility if something is damaged or lost during shipping. Don’t hesitate to reach out directly if anything comes up. We appreciate your trust and will keep working to improve the experience.