Eve T.
I purchased an item from these people…
I purchased an item from these people when it arrived was not as expected and the quality wasn't very good at all Contacted them and sent pictures of packaging and item only to be offered a £3 refund This is disgraceful as item cost a lot more than that Communication very slow Do not buy from them
Response from ModesmethodSep 8, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration. To ensure that we can handle your order quickly and accurately, please contact us through the following channel: Email: [email protected] Please provide: - Your order number - The email address used when placing the order We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.