Modern Bath HouseReviews of modernbathhouse.com

I had a horrible experience with Modern Bath House. I have ordered Virtu USA Midori 54 inch vanity on 11/20/2017. According the the website it was in stock and ready for shipment. The website also explicitly stated that: " it ships within a day or two. If the item is out of stock you will be immediately notified with alternative options, as well as the option to be refunded right away," After a week of waiting for delivery, I contacted Modern Bath House. There is no way to call them, the pre-recorded messages states that you need to send an email. I got a polite response with apologies and assurances that they will resolve the matter. Then nothing again.... After several emails initiated by me asking for status, on 12/5/2017 I got an email with shipping carrier and assurance that the order was shipped. No delivery. I emailed them again on 12/12/2017 asking for the status of shipment. The response was we don't know, contact Shipping Carrier Forward Air (!!!!). After waiting 30 min on hold, I finally got Forward Air representative on the phone. She took a tracking number and informed me that the package never made it to their dock, thus nothing to ship!!!! She told me to call the company again. Today is 12/20/2017 and I still don't even have an status of the item. None in the company seems to have any clue either. Here is their last email: "We apologize with this inconvenience. We’ve been tracking our shipments regularly and as per the website tracking of ForwardAir, the package was indicated as picked up. We are currently coordinating with Virtu USA and ForwardAir regarding the matter and we will resolve this for you as soon as possible." This was from yesterday, I send a request for update -- nothing!!! ORDER #3801 Horrible company, will never order anything from them again

Why do these people have a service number that answers with "We cannot take your call at this time"? How is this service? I ordered a vanity on 16 Oct 17 and it is now 6 Nov 17 with no sign of the vanity. They took the money immediately and there has been no communication since. I am very concerned at the lack of communication and of delivery. Am I ever going to receive the vanity? How can I know because there is no way to ask.

MY ORDER 2769 for a medicine cabinet is not here after 3 weeks. I can't speak to anyone on the phone. Emailed the support/help and no response. If the manager sees this contact me. 408-713-2780 Shipping address last name is Corona. For Hearth Apts.

Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524). When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call. Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating. If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.

I did not enjoy working with Modern Bath House. There were many delays and one of the vanity tops did not match the others even remotely.

I feel so bad with this shopping experience with them. I placed my order in a Friday and my order status is "in process" for a whole week. I called them several times to double confirm that they do have my purchased item in stock. But after a whole week waiting, they just told me that the item is out of stock. I am so screwed up by them, since I was terribly delayed by them and have to pay contractor for extra hours now.