Modell's Sporting GoodsReviews of modells.com

Placed an order for a piece of cardio equipment that was $533 a week ago. Emailed them asking when it would be shipped was told within 5 to 7 days. Just got an email today that THEY are canceling the order because THEY cannot fulfill it and they are only issuing me a store credit for $533! I didn't cancel the item they did, I have paid for this item in full and am now out the money I dont want a store credit I want a refund to my original payment method. I didn't break any agreement they couldn't fulfill the order. Im livid. Now I cant afford to go elsewhere and also don't have the equipment I placed an order for. Im not dropping this and am thinking of calling the news station about it.

I absolutely hate this place, the customer service sucks and it take them forever to respond. This will be my first and last time ordering anything from place. I recommend no one go through them they needs to be shut down.

I bought a bench and it came with no screws or manual. I called customer support. They sent me the screws and the manual just to find out that they never sent me a bench. They sent me pro for carbon strength power tower. Really bad sports source. Never buy anything from them and you shouldn’t ether

I ORDERED SOMETHING ONLINE AND NEVER RECEIVED IT I CALLED CUSTOMER SERVICE LAST WEEK AND I WAS SUPPOSED TO A REFUND AND A WHOLE WEEK PASS IM STILL WAITING .I CALLED BACK YESTERDAY AND SPOKE WITH 2 DIFFERENT LADIES ONE SAID U WILL GET UR REFUND SH MISUNDERSTOOD ME IM ASSUMIMG BECAUSE THE EMAIL SAID SEND BACK THE ITEM I CALLED AND SAID I NEVER RECEIVED IT SO HOW CAN I RETURN .THE OTHER LADY SAID THAT THE FIRST LADY NEVER PUT IT THREW AS A REFUND FOR MONEY OR SOMETHING TO THE NATURE OF THAT TRAIN UR WORKERS CORRECTLY AND HAVE BETTER CUSTOMER SERVICE SKILLS AND NOT AN ATTITUDE ABOUT MY MONEY

Bought a pair of tennis on December 15, 2019, then returned, of course I paid for return, confirm with then, that they received the item back, call three time already, asking for my refund of $47.24 Order Number MODELLS00885095 Order Placed: Dec 15, 2019 We have finished processing your Return # 6284577 for Modells.com Order # MODELLS00885095. The items you returned are detailed below: Item Subtotal Status Nike Precision III NBK Mens Basketball Shoe Color: Black/Black Size: 9 202378826 Qty: 1 NEVER RECEIVED MY MONEY BACK, ALERT THIS IS A SCAM COMPANY,

I prefer an item from them and had to end up shipping it back because it was awful material and my daughter didn’t like it. It was a Christmas present. So when I shipped back it was an average of $8. Which Modell’s told me I would not get that! My item purchased was $18 so I should’ve kept it. But it’s been 3 weeks and I got an email wanting my order number, 1 week later wanting my tracking number to verify that I shipped it back and now nothing! No refund! No email and I wrote to BBB And I hope I can get something done! Horrible and sketchy place! I’ll never order from them again!

A sketchy company. Don’t buy anything from them! It was my first time ordering something online and it’s gonna be the last. Unfortunately, I didn’t want to write a bad review so I called them to resolve the issue with my order but they didn’t care about it! Also, If you have an order, you will end up paying over $11 to ship it back for a return! Their policies need to be changed!!!!

As a previous employee who worked his way up to manager I can tell you this company is not worth it. After busting my a** for 3 years I was promoted and moved to a different store where I was unfairly targeted and witness racism and harassment in greenburgh. Upon being moved to Cortlandt I was again left to the wolves with a half-a** management staff younger and more careless than you could imagine. Our GM got injured and was out for three months and I was left with the clown show for months without any help from the DM. I gave to weeks and left on good terms or so I though. 3 bogus write ups from the manager who targeted me and I am no longer rehirable. Just goes to show they will turn their back on anyone. Do not trust a word anyone says, especially Erin King. If you're reading this, apply or shop elsewhere...