constance M.
They came through in the end
So i have mixed feeling still about this company and i think some of that comes from all the bad reviews i read and some from exactly how thing were handled i will say this it all worked out it the end and i got my products but let me break down how this went i needed a high flow cat had my mom order it from them on like wednesday she didnt bother to tell me she was struggling to get a tracking number and was having trouble getting a solid response on thursday about it so i ordered a tune and tuner from them on thursday it said ships same day which it was lat thursday so i expected one friday comes no tracking and saturday no track on eaither order i relize wait a minute i call old mom up "hey mom did you ever get a trackin number" she sais no ive been emailing getting the run around she sais did you look up reveiws on this place im like no its a major seller of all the big name product in the euro car mod sceen why would i she sais well let me look and finds all the bad reveiws and reads them off i have a melt down i need these parts i need my car back on the road i cant put my k04 turbo in my a4 without my cat and my tune so at this point im think im never going to get this stuff so i dispute on pay pal i think that was smart thank god i payed with paypal i also requested a cancelation im thinking pay pal will get my money back so i order another tune from another big name company and a high flow cat from directly from cts monday rolls around i get a reply they will cancel thank god then i get a email we can have your tune next day well i decide dang mabey i misjudged these guys so i let them ship the tune and i get a over night tracking number that was verified later that night as on the way cool thank god 800 bucks is alot of money its every penny i had stuck a way for a rainy day No my mom did the same thing filed dispute and requested cancelation but the response she got was we can expidite if you cancel your dispute or refund so as i hadnt got a confirmation that the tune had been picked up i found that a lil scary to cancel the dispute with pay pal with a tracking number showing its on the way and what if she couldnt reopen the dispute so had her just ask to cancel it they say they would now here is the lil hickup i didnt like they just went ahead and shipped it anyways the next day which is today but also over night So im giving them 4 stars because they did fix it i told them hey i need my car on the road by friday they are making this happen did i have to dispute and complain yeah sure did but they came through i would recommend using paypal but hey they have good deals on the products i need will i use them again damn right i will not on somthing i need in a week but if i needed to save 40 bucks on a 300$ part i dont need for 2 weeks im not afraid to email and dispute for it now that i know what i got to do they do seem to be afraid of pay pal so use that if you need to but yeah