Modarak (Best Price - Better Care)Reviews of modarak.com

This was my first time trying Modarak and it will be my last. They sent me the wrong shade of foundation and blamed the “warehouse mix-up.” I had to pay return shipping myself. Terrible experience.

Placed an order during their sale and it took over two weeks to arrive. I kept emailing to ask for updates but only got vague replies. When the package finally came, the box was damaged.

I ordered two skincare products and one was completely different from what I bought. I emailed them and it took days to get a response. Even then, they only offered store credit instead of a refund. Not happy at all.

I had an extremely disappointing experience with this company. The products I received were of incredibly poor quality—sealed packaging was broken, and there was an odd, off-putting smell that made me question their authenticity. To make matters worse, the delivery was delayed, and one of the items was inexplicably cancelled without any prior notice. The most frustrating part was the customer service, which was absolutely dreadful. They were unhelpful and failed to address any of my concerns. I would not recommend this company to anyone. I have tried contacting your customer service with pictures and condition of the products . I could post pictures here if you want . My order number is 4697 . I contacted on the what’s app as well but no reply . So please provide with customer service email or any contact where they would reply . I have never had such a bad customer service experience with any online retailer .

I ordered Korean sunscreen from them but it turns out that the product is fake. I have compared it with the original one. I hope no more other victims like me but I feel sad for those people who never take time in checking if it's original or not and they use the product. :(( Posting this for awareness.

I received the wrong item with my recent order. I had ordered PAULA’S CHOICE, but instead, I received a serum from The Ordinary. Additionally, there is a discrepancy with the invoice. The invoice on the box shows 35 AED as the total but my order was Cash on Delivery for 120 AED. There were actually two invoices attached to the package, which added to the confusion. The courier collected 120 AED from me, but initially claimed on WhatsApp that the total was 240 AED. I informed him that my order was only 120 AED, I was confused about the incorrect item, the multiple invoices, and the courier not knowing the correct payment amount. The customer service is very bad no response, it’s really my worst experience ever

I placed an order on 11 july, but after two weeks, my package never arrived—despite being marked as delivered. I reached out via WhatsApp and email multiple times with no response. When I finally received the items, one of the products felt cheap and smelled off—doubtful to be authentic even though Modarak claims they source directly from trusted retailers. Customer service was nearly nonexistent. Negative reviews weren’t acknowledged or addressed in a timely fashion. Overall, the combination of delivery failure, questionable product authenticity, and poor customer support makes me hesitant to use Modarak again or to recommend it.

After 5 days i rcv my deliver...product is original in my case, but the worst experience with them is ....their delivery syemtem..once u make the order... then u dont know to who u need to contact for further info,, bcz no one will answer from any there contact addresses...so definatly they will make u sick if u want o refund something...... Overall product is original in my case...but poor poor poor delivery system and customer service . M not going to order again But if someone wants ..order cash on delivery....