Modarak (Best Price - Better Care)Reviews of modarak.com

I’ve placed an order from the add on Insta in August, for almost 2k aed and never received any delivery and no notification from them. Contacted their customer service and got no reply. Want to raise an official complaint from the customer protection right authorities.

Never received order. Company Ignored emails and WhatsApp messages. Avoid like the plague.

I ordered some ‘The Ordinary’ products. Immediately I received them I doubted their authenticity as I had bought the same products in the UK only days before. The packaging was decent but not quite the same. The bottle was slightly different, but it was the ml in the bottle that caused the most concern and the chemical itself has a very cloudy appearance whilst the one bought in ‘Boots’ the chemist in the UK was clear. The level of chemical in the bottle was considerably less than the UK bought product. And was around 5ml lower down the neck of the bottle, so it was very clear to see that there was significantly less product in the bottle than the UK sourced product, yet they are both showing as 30ml. I immediately emailed Modarak and sent them images of the bottles next to the UK purchased products. They said they would come back with an explanation from the manufacturer within 24 hours. That was two weeks ago and now they are not replying to emails or WhatsApp messages. The excuse they gave initially was that the Uk products I had bought were made in Europe while theirs were Canadian. Turns out that the UK products were made in Canada, whilst the Modarak products had no ‘made in …. ‘ label on the bottle. As soon as I challenged this information as being inaccurate, they have not responded again - I have had complete silence. These are acid based skin products and there is no way I would risk using them on my face. The WhatsApp messages to Modarak are all read but completely ignored. They are so rude. I have asked them for a refund and to collect their products, but they have not replied to 20 messages over a 2 week period

I bought a CeraVe product from this shop, but when I opened it, it didn’t seem original because the cream had a strong scent. I contacted them to return it, and they replied on the first day, but after that, they stopped responding. Don’t be fooled by this shop—their products are not original!!!!

I saw their advertisement on instragram and noticed a 50% off on skinceuticals products. I proceeded to purchase 3 Vitamin C E Ferulic Acid serums for a total of QAR 1400. Upon receiving the items, I noticed that the container lacked the batch number normally etched at the bottom of the glass container. The texture, smell and color of the product was off. I emailed their support and they never responded. Avoid this company at all costs. If the offers are too good to be true, they probably are. If instagram offered ad free subscriptions and I subscribed, I could've had a 3 year subscription with the money I wasted on products of fradulent advertisers on insta.

They never sent an order confirmation, never delivered my products, never provided a refund and ignored countless emails and WhatsApp messages over the past weeks and months

Fake website. Scam Order never arrived. Worst customer service.

Thieves! They never sent an order confirmation, never delivered my products, never provided a refund and ignored countless emails and WhatsApp messages over the past weeks and months. This is a fake company, selling fake products and stealing from customers. Do not use!!!!!!!!!!!!!!