MOD LIGHTINGReviews of mod-lighting.com

Response from MOD LIGHTINGApr 15, 2024

Hi Deepak, Thank you so much for your kind words! We're so delighted to hear that you found our product to exceed your expectations and that you were pleased with both the quality of our lights and our customer service. We always aim to deliver the best possible experience to our customers, and it's incredibly rewarding to know that we've succeeded in doing so for you. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're here to help! - Team MOD

Response from MOD LIGHTINGApr 15, 2024

Hi Jolyon, Thank you so much for your glowing feedback! We're thrilled to hear that you're enjoying MOD's designs and that our customer support team provided such helpful assistance with your remote control. We strive to deliver not only top-notch products but also excellent service, and it's wonderful to know that we hit the mark for you. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're always here to help make your experience with MOD as smooth and enjoyable as possible! - Team MOD

Response from MOD LIGHTINGMar 4, 2024

Hi RS, Thank you so much for your kind words! We're thrilled to hear that our customer service exceeded your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to the possibility of assisting you again in the future with the same dedication and commitment. If you ever have any questions or concerns, please don't hesitate to reach out. We truly appreciate your confidence in us! - Team MOD

Response from MOD LIGHTINGJan 19, 2024

Hi Des, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a brilliant experience from start to finish and that you're delighted with your new Haylen Light. It's always rewarding to know that our products and service meet your expectations. We take pride in providing excellent communication and ensuring our customers have a seamless and enjoyable shopping experience. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support and look forward to serving you again. - Team MOD

Response from MOD LIGHTINGJan 16, 2024

Hi Leigh, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your order arrived on time and in perfect condition. Ensuring a smooth and timely delivery is always a top priority for us, and we're glad to see that our efforts have made a positive impact on your experience. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We truly appreciate your business and look forward to serving you again in the future. - Team MOD

Response from MOD LIGHTINGDec 18, 2023

Hi Josh, Thank you so much for taking the time to share your positive experience with Mod Lighting! We're thrilled to hear that you had a great journey with us and that our team was able to assist you effectively in choosing the right lights for your needs. It's fantastic to know that the shipping process was swift and the installation of the Haylen lights was a breeze for you. We take pride in offering high-quality products, and your satisfaction with the durability and weather resistance of the lights is truly rewarding to hear. The ability to control brightness and temperature is a key feature of the Haylen Dimmable lights, and we're delighted that it has added to your overall satisfaction. It's also wonderful to hear that your outdoor space looks impressive both during the day and at night, and we're honored to have contributed to the compliments you've received. We greatly appreciate your loyalty and trust in Mod Lighting. We look forward to serving you again in the future and appreciate your kind gesture of recommending us to your friends and family. If you ever have more questions or need assistance, feel free to reach out. Thanks again for choosing Mod Lighting! - Team MOD

Response from MOD LIGHTINGDec 8, 2023

Hi Heather, Sorry to hear about your recent experience with us and we want to thank you for bringing this matter to our attention. Upon reviewing your case, it appears that the return request exceeded our specified return period which is posted on our website. Our return policy is designed to maintain fairness and consistency for all our customers. We want all the product details to be available on our website for reference including photos. And, for our Haylen (Solar), we indicated there that it includes one solar panel per light (wiring needed). Also, if you have checked the FAQ on the product page, you will see there all the other information about the light including the Installation guide. We understand that this may be frustrating, and we genuinely want to get this issue resolved. We are here to assist you and explore any possible alternatives that may be available. Our Senior Client Care Specialist will try to contact you to resolve this matter. Thank you for choosing MOD, and we hope to have the opportunity to better serve you in the future. - Team MOD

Response from MOD LIGHTINGDec 8, 2023

Hi lara, Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you found our product excellent and that you were satisfied with our communication and prompt delivery. At MOD, we strive to provide high-quality products along with a seamless and enjoyable shopping experience. Your kind words are a great source of motivation for our team, and they reinforce our commitment to delivering the best service possible. If you ever have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your satisfaction and look forward to serving you again in the future. Once again, thank you for choosing MOD! - Team MOD