MocoQueenReviews of mocoqueen.com

Reposting as they made me take down my review to reimburse me. Bought last year no problem. This year, I bought a pair of contacts. They shipped me the completely wrong item. Upon asking for a return and refund, they said I could KEEP them as a "gift" from them and they would give me credit for a new pair. I ordered the new pair with the credit and they shipped me the completely wrong order...AGAIN. Said I was in a time crunch to please provide a return and refund now for these lenses. They told me they would cover shipping and packaging. They said NOTHING about the original lenses they told me to keep. So, I shipped them back, providing the receipt and tracking number...they told me I would not be reimbursed for shipping as I did not return the first pair...which they told me to keep...that I no longer possess...because I didnt need them...and they told me to keep them. So I wasted money for TWO mistakes they made. Then they used emotional manipulation "We honestly thought we were doing everything in our power to take responsibility and compensate you for the trouble" because I posted the review prior to them actually working towards the reimbursement they told me I would receive which I had to negotiate. I let them know I would gladly update the review after they followed through with what they told me. After that, they told me to take down the review and THEN they would reimburse me which is completely unethical. It's stunning that a company would use narcissistic tactics. I am in disbelief that I had to remove my review to get reimbursed. I have nothing positive to say other than having to jump through hoops and be CENSORED for them to do what any other company would do without issue and they made it seem like they were doing me this amazing service that's bare minimum for most other companies.

Processing and shipping was not as described

It’s been a month since ordering and every time I attempt to contact support I’m met with the automated response, “ Hi! Please be patient, your orders are being processed and you will receive the confirmation/tracking information very shortly. Thank you!” The last update I received was 2 weeks ago and I haven’t heard anything other than the automated response.

I received the contacts and there was a bubble in the pupil part and it made it very painful and uncomfortable to wear. Had to buy a new pair last minute

Literally tried to put them in for over an hour for a cosplay and couldn’t get them to stay in my eye. I wear contacts and I don’t ever have problems, so this was not user error. Yes, I used plenty of contact solution and then tried it with less. I had someone else try to do it too, nothing. They are so floppy they won’t stay stiff enough to stay on your eye. A complete waste of money. 100% regret.

There was a problem with shipping and they blamed me refused to refund my money back refused to help me locate my product ship my product to the wrong state and then blamed me and wanted to charge me a service and handling fee to return their product

My package never showed up

I am extremely disappointed. Bought 3 sets of contacts for my anime convention, and it was a waste of money. Both my husband and I had the worst experience with all of our contacts. They hurt so badly, caused extreme irritation to our eyes and the edges of the contacts were too thick or something kept rubbing the inside of our eyelids, caused immediate eyes irritations, redness, and so much pain. The irritation sensation lasted all day even though we only had them in for not even 30 seconds. Not all brands are equal, I had high hopes for the company’s brand, but I was wrong. Over $100 instantly wasted, this was definitely not my first experience with purchasing from this company, quality control was just not it anymore.