MocoQueenReviews of mocoqueen.com

I received the wrong contacts.... I order the brightest blue ones and received purple spiral ones.....

Don't buy scam, don't fit, I've had 2 pairs from other companies 22mm and they fit perfectly, centered and with good vision, these from moco queen suck, can't see, don't stay flush to the eye, and are bent in your eye. They basically stole $70 from me and all who ordered these, because they know they don't work, I've heard plenty that ordered with the same issues, 20mm also has issues, and other contacts don't look like what they show, crap company, crap services, once you open the contacts, no refund, they scam you. They know they will not work already.

I ordered contacts on the 17th, and they were supposed to arrive on the 24th. The last location update was on the 23rd, and after the 24th all it said was that it was in transit and arriving late. The last update was on the 27th and all it says is that it's on its way to the next facility. When I reached out to the company about a replacement pair or a refund cause it's obvious I wasn't going to get the ones I ordered, all they did was send a screenshot of my order number and the tracking update where it shows all it's past locations. I emailed them again pointing out that on the screenshot they sent me you could clearly see that it hadn't had a location update since the 23rd, which at that point had been a week, and again requested a refund because I don't need halloween contacts after halloween, and I have yet to get a response and I don't think I will. Customer service isn't helpful at all, i don't recommend ordering anything from them.

Ordered BLUE contacts and BROWN contacts for a costume that called for two different colors eyes. I already have blue eyes. My order was very clear (a set of Vegas Blue and Barbie Brown), but they instead sent me two of the Vegas blue sets(no brown) and when I asked for a refund (I sent them photos right when I received the order and you can clearly see the mistake made by them) they sent me a coupon.... that doesn't even cover the cost of the WRONG colored contacts they sent or especially the expedited shipping. That's awful costumer service I of course do not recommend..

I ordered contacts for my sons costume. I needed them ASAP but had 3 days until the party. I paid an EXTRA 45 dollars for shipping to get them by the party. I DID NOT receive them in time. UPS said that MocoQueen did not get them the package in time for it to be shipped in time even though I paid 45 dollars EXTRA for shipping. MocoQueen does not answer their phone and so far has not helped me at all or refunded me. I will update if they do.

Paid extra for expedited shipping but my contacts shipped as standard shipping and arrived late. After talking to support I was only able to get about a fourth of my money back in the form of store credit. Looking at other reviews here it seems like I'm not alone in experiencing this. I'm def steering clear of these guys in the future

I placed my order and paid for faster shipping. On the order form, it asked for my billing address, then asked is the shipping address the same. I selected yes. It never showed the shipping address, only billing. Somehow, the strret address on the shipping was correct but the city and zip code were wrong. I have been reaching out to the company since the day I recvd confirmation and was able to see the incorrect shipping address. No one answeres the phone or calls back, the answer emails the next day, so it was too late to stop the package, USPS cannot intercept a package with an invalid address and now they want to give me a coupon for later rather than a refund. Whole experience has been a nightmare and now I still dont have the contacts for my costume party in 3 days!

Have not received the contacts and even if they are delivered it’ll be too late for what I needed them for. I was told the shipping is fast but I’m disappointed I’ve been waiting a month.