The Mobicommerce team has been providing eCommerce development service and solutions to brands and businesses for more than 15 years. With a relentless focus on quality, security, and customer service, Mobicommerce leverages its deep experience and knowledge to support clients in a wide variety of industries operating in both the B2C and B2B channels, including retailers, delivery companies, pharmacies, groceries, online marketplaces, services providers and more
MobiCommerce (mobicommerce.net) has 42 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mobicommerce.net
Website
mobicommerce.net
Category
Internet & Software
Location
Irving, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: November 2022.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
" you will lose your money if you work with them "
Very bad communication, very bad support, very bad reply.
SE
Saad E.
I have app from there and they have bad…
I have app from there and they have bad support now I was send questions from 6 day and still didn't respond and send again ticket yesterday and still didn't respond
That is not the 1st time was happend
Response from MobiCommerceDec 17, 2020
Sorry for inconvenience, We tried to reach you, are you still facing issue. please create ticket we will look into promptly
MC
maqadhe C.
Very bad Support and More Late for…
Very bad Support and More Late for Communication , we didn't get any Corroboration from company Side
Response from MobiCommerceDec 17, 2020
Sorry for inconvenience, as suggested with our Headless front-end solution all of your site performance shall be resolved. as we are revamping your website with our latest solution, we believe soon you will experience the difference
AF
Abdulla F.
Bad company not recommended at all
I had a contract with this company and communicated with them through the process, when we reached to the last phase and finalising everything I had no response at all. this is a fake company which stole my money. I had a deal with them based on my friend's recommendation, they were so responsive and then they turned so bad with no response at all. From March until now Iv'e been sending them emails, when I try to connect with one of them they say we a re facing problems and issues in the system which is a very horrible and unbelievable response. I'm sick of this company and from rakesh jain. I have been told that my project will be done after 3 months of signing the contract but this lasted for 2 years and stil nothing has been handed.
FK
Farha K.
Greedy App Company
Horrible after sales service. The app is responsive and works well, however its basic and needs lots of hours for customization which mostly has to be done by mobicommerce since they don't provide full app details to you.
They will also charge you a subscription fee just to answer questions AND AN ADDITIONAL FEE for any changes / customizations you ask them to do as thats not covered in the subscription (Approx 500 USD to update Payment plug in). They don't provide you with app details, so only they can make these changes. In the long run, you end up paying much more money with them, better to go to another company and buy your own app which you own fully.
I am not writing this review because I want a refund, I dont. But if you are looking for an app and you dont want to break the bank. Mobicommerce is the company to avoid.
I'm sure you can find all our details via this
App Key - d526fe
Since writing this review Mobicommerce has also made our app really slow and non responsive and they have reported it to trustpilot as being fake. Proving they have zero after sale service
Response from MobiCommerceOct 2, 2019
MobiCommerce Replied on 02-Oct-2019
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Thanks for sharing information
We found below details with shared Appkey as account details
- License Purchased on: August, 2017
- Last time Support Package renewal: May, 2018
- Support Expired on: Dec, 2018
- App available on play store: Yes it is available, as per license policy you don’t need to pay to use the apps.
Based on all above details, we did not find any fault. This may related to add on requirement/support & its cost involved, which is obvious/practical. It does not seems related to delivered app for purchased license or experience. BTW, All of our charges and support packages are publically available, https://www.mobicommerce.net/support/#p-rice we believe in transparent business and all charges or cost are transparent to each client before they buy the license. No hidden/extra fee we charge other than publically available.
Still can you please share your actual concern or experience. In our official records we did not find any short of email or queries in recent months. You also can access our support portal https://support.mobicommerce.net
Regards
MobiCommerce Team
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MobiCommerce Replied on 01-Oct-2019
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Hello
Sorry for inconvenience
Can you please share below information so we can trace it out
Licence Website URL? (Basically the website URL for which you have taken our License)
Official Email Address? (which you have used while purchasing the License)
App Key? License App Key
Date Of Purchase?
MobiCommerce License Version? (Professional/Enterprise)
Above Information will help us to trace your account.
BTW: We always provide & recommend free review of our mobile app, we never sale any Mobile app License until customer is not assured that our product meet their expectation. If any needed customization are shared by customer than it is always part of agreement as additional customization along with respective additional fixed cost. Other than documented and agreed scope, if any further add on are demanded than these may be chargeable extra as that need additional efforts, we believe this is part of industry standard. Being provider, to reduce conflicts we always provide free preview of mobile app & connected with their live stores, so there are no chance of false commitment as customer always review their own app before they buy. On top of that, So far we did not provide mobile apps on subscription model. We only provide mobile apps on License based.
Look forward for your details or you can share details on our support portal https://support.mobicommerce.net
Regards
MobiCommerce Team
SM
Saad M.
really they need only money and so bad…
really they need only money and so bad customer services
company of scam and fraud
they take my money and waste my time , don't try to work with them , i have a lot of screenshots to show all of services and promises counterfeit
!!! don't work with that company
BT
Bharath T.
Poor service and support for minor…
Poor service and support for minor changes or issues they will take months of time.
P1
Prasar 1, S.
A company of SCAMMERS.
The service for Prestashop was awful, with lots of problems. After I see it applied to my web, everything looked like made by amateurs, So I asked them for a refund ACCORDING TO THEIR OWN POLICIES.
THEY REFUSED IT, EVEN WHEN I WAS AT THE FIRST 30 DAYS of the purchase.
DON'T EVER BUY A SERVICE FROM THAT COMPANY.
THEY EVEN FORCED ME TO SAY THAT I HAD NO PROBLEM WITH THEM IF I WANTED A INVOICE (!!!!!!!)
They are SCAMMERS, I LOST more than 800€. EIGHT, HUNDRED, EUROS. That I will never see again, for an awful service that I will NEVER use.
You have no idea on how disappointed I am with this company.
Do not be fooled by them. You'll be scammed like many others before me.
