MLBReviews of mlb.tv

I pay a small.fortune to be able to watch my NYY. When it just turns off and says there's an error, try again later, really upsets me. When this happens, please reimburse me for the money Ive spent to watch games that just quit in the middle. It's ridiculous the hoops we have to jump thru to watch these games. 6th inning. 4-3 game. and it just errors. ridiculous

Had to go thru “double wall” to get mlbtv. Set up ESPN account via Disney. Made payment to ESPN. First 4-5 games were ok by simply going thru mlb app on tv. Then on or about March 1st, I could not get the game. I contacted mlbtv but was told the tech group closes at 6pm east. I then contacted ESPN tech support on 3/6. I spent 1hr 11mins on call to no avail. Technician escalated issue. The next day same issue - spent 39 mins with ESPN tech, who finally said they don’t know what it is. Keep in mind during these calls I was adding and deleting accounts, apps, etc. I was going to cancel the next day but I tried it and it worked. I figured they found something. It then worked until March 12th. I grew so tired of tech issues only because of this double-wall. And only to enrich Corporate America. They try to force people to subscribe to something else (ESPN+) and out of their gracious hearts, you can cancel within 1 month. All designed hoping you “forget” to cancel the ESPN subscription. I contacted MLBTV to cancel and was told to contact ESPN. They told me to go thru the Disney account to cancel. I asked about a partial or full refund and they didn’t know. I then went to the Disney account and cancelling was simple. But, you don’t know about a rebate. Why can’t every company that offers paid services to millions of customers have a human being to speak to when a reasonable question needs an answer ??? Now I start another journey tomorrow with the payment issue. Overall ??? Horrible experience. Will not do this anymore. I’ve been a baseball fan for 68 years but now I can’t watch my team. Capitalism is all about greed. How much is good enough? This tells me that these Corporate demagogues value their money over customer satisfaction. No question about it.

Here's what I sent to MLB TV.s customer service recently: a) why is there no feature to remember my login credentials?- I have to punch my login info and password in every time (I watch on my computer) b) why is there no feature to cater the interface to those who just want to watch one team? I imagine most of your subscribers are there to just watch their favorite team. Every time I log in its like the portal has no 'memory' that i only want to watch Jays games. I've selcted them as my "favorite team" but what does that do? nothing from what I can see c) the player is incredibly buggy - sometimes if i hit the forward button the game goes right back to the start. Sometimes if I change the video quality (which i need to do because i'm on cell data in remote countries) the player bugs out and reverts back to the beginning. Sometimes when i change the video quality it doesnt change, and, for example, keeps showing me high definition when i've selected low, or medium. i have to keep clicking several times for it to take effect. On one occasion the player randomly skipped halfway through the game and ruined it for me because i saw the score. d) the video player has no memory of which games i've seen and which games i've yet to see, and if i pause a game in the middle of the game, the player doesnt ask me if i'd like to resume where I left off when I log back in. Instead I have to write down or memorize how far into the game i was if i want to go away and come back. And if i get behind a few games, I have to work my way back and carefully figure out which ones i've seen already so I can pick up where i've left off and dont skip a game that i've missed or re-watch a game that i've already seen, only to realize 3 innings in that hey wait a minute i've seen this before oh crap i've been re watching an old game The thing that frustrates me the most perhaps is that this is the first time i've ever subscribed to a service like this. It's dedicated just to baseball, and yet, all of the above items which would just seem like common sense for baseball fans, are not implimented - unless I'm completely missing something here. You would think that such a specialized service offering would really pay attention to all these small details and do a killer job of providing what the fans want. I should be able to go to the home page - click once to log-in with my credentials saved, and see a serial list of jays games, showing me which i've watched, and allowing me to immediately resume where i was watching before, and to see how many newer games have happened since then. Can you picture it? I sure can, and it would be wonderful, and what i bet 95% of your viewership would like. Lastly, there was a link somewhere on your site where it said you could click it to reach out directly to the exec management team - and guess what? broken link!

Born and raised in Philly Live now in Ohio. I'm 84 years old. MLB wom let watch games with Pittsburg, Cincinnati, or Cleveland regardless of which park the game is playing. I can't get any of these games on local TV. My son purchased this years subscription I told him don't bother next year I can get up to date info on phone. Actually faster

A great disappointment. All of the websites will say the games are on MLB.tv but don’t hold your breath. You will be completely devastated when you can’t watch your home team (and they are playing at home) against your greatest rival. Yes, it’s actually blacked out. Not just one game, but two of the three game series. This has happened twice now. Wow. We expected more. We are the fans just trying to watch our favorite teams. I have sent emails before, but no real customer service response.

Used MLB.TV last year without much issue. Got it again this year for $150 and miss at least one game a week so far, due to streaming services with exclusives (I.e. can’t watch certain games without also having ESPN, AppleTV, etc). $150 is too much to pay to be locked out of games. Blackouts are enough of a headache without these streaming service exclusives. Won’t be resubscribing.

Have subscribed for years, but damn...it seems to get worse each season. This years version... Watching game during an at bat, suddenly a series of commercials begin. Game footage comes back, but broadcast has skipped an entire inning. Broadcasters talking mid at bat, suddenly a series of commercials begin. Game footage returns but now its 2 innings later and both teams have scored. You press back button because WTH? You find the innings you missed and begin again. 5 seconds later, commercials begin, except they freeze and the close captioning is displaying the broadcasters dialog. You wait it out cause you can only press the skip foreword or back do many times. Finally the screen is unfrozen and you see the game being played mid inning, but what inning? OMG, the broadcast has skipped to the 7th inning and you've seen less than 10 minutes of the game, but 20 minutes of commercials. Now you reboot app. Try to find the 2nd inning you were watching originally. Ok, finally, but no! Two pitches into leadoff batter, freaking commercials reappear. Now your getting P.O. Pressing reverse button over and over. You now know what the scores is, and go ahead and try to pick up the game to at least watch the inning runs were scored. Ah, the broadcasters are introducing the batter yiu missed seeing hit the big home run on the 5th inning. Pitcher winds up and... commercials come on. No sound for these, as you again watch close captioning display game broadcast. OMG! What the hell is going on. You begin to freak out like Chevy Chase in Christmas Vacation movie! This is driving you insane! You question if you really want to watch game. Is subscribing to MLB.tv even worth it? No it's not, but you love baseball. Okay, calm down. Reboot the app, Hell, reboot the device. Start broadcast again. Ok, we are back to the announcers introducing the lineup. You hear the 1st two names, see the graphic of the lineup card, watch the first batter step into the box and... commercials begin again, and freeze. You can't believe it. You stare at the screen and notice that the lower bar is showing the score in the 8th inning and the close captioning of some inning is running over top of the stalled frozen commercial. You are unsure you are still living in reality. Why MLB.tv? Why is broadcasting a game so hard? Is this not the reason you exist and get paid to do by people like me? I mean, I'm sitting here with my device. I mean I'm just sitting here with my device. Trying to watch a ballgame I'm paying to watch. Who is running your streaming services? Some kid in India, riding a bike that generates power for his laptop? One of those slightly insane government types in Washington? If it was not for people who have an irrational love for baseball, you and your business would be fired. You just keep dropping the ball, further and further down the well, each season. I just want to watch a freaking game. I can live with your commercials, but show the freaking game, each inning. Don't go to commercial just as a batter swings at a pitch down the middle of the plate - over and over and over.. Oh, the game i was trying to watch just now, unfroze momentarily, and another commercial appeared, but then the whole broadcast went black and crashed! Every day, every game. You really, really suck!

Sometimes it's good, but... Too many glitches, all the good games are blacked out, and if you follow an out-of-market team with national recognition, there's far too many national blackouts to make it worthwhile. Disgusting waste unless you have nothing else going on summer nights.