PT
Out of stock for 60% of my couch but…
Out of stock for 60% of my couch but didn't tell me until after I'd received the first two pieces. Slow to respond to customer service outreach and wasn't really paying attention (their response was about my "replacement" pieces...nope just the original couch I bought and you didn't ship). It's been two weeks and I still don't have my couch or an estimated delivery date. But they have my $2,400. Edit: it took exactly a month after placing my order for me to receive everything. They did not really become engaged until after I threatened to do a chargeback on my credit card.
Response from MirewoodAug 22, 2026
Hi PT — thank you for the feedback. Part of your order was affected by an out-of-stock situation, which is rare for us, and this was resolved directly with you. Modular sectionals ship in multiple boxes and can arrive in separate deliveries; every order now includes a full shipment breakdown with individual tracking for each piece. We appreciate your patience, and we're glad this reached a resolution. — Mirewood Customer Care