MirasvitReviews of mirasvit.com

Response from MirasvitFeb 25, 2025

Hi Julia, Thank you for your feedback. We completely understand that everybody's time is valuable, and we agree that this situation is unacceptable. This was a unique incident. We always strive to follow our scheduled plans. We sincerely apologize for this experience and hope you were able to find a module that meets your requirements. In addition to live demos, we’d like to highlight that you always have access to the extension’s demo page. Moreover, with our 30-day refund policy, you can purchase the module and test extension directly in your store to ensure it fits your needs. Thank you for understanding.

Response from MirasvitOct 2, 2024

Hello Matt, Thank you for your feedback. We regret that you've encountered issues with our extensions. We take the quality of our products seriously, and our support team is always ready to help resolve any problems brought to our attention. Unfortunately, due to your company's privacy policy, we are unable to investigate and find out why you encountered such issues. However, if any of the proposed solutions in the ticket work for you, we would be happy to show you how our support can assist. Regarding the pricing display, we've already corrected it to avoid any misunderstandings in the future. Thank you for pointing this out.

Response from MirasvitJun 26, 2024

Hi Pham, We are sorry for the inconvenience you experienced with your inquiry. There was a misunderstanding on our side regarding your request, and that's why our response was not good enough. We have fixed the problem and released a new version of the extension based on your feedback, and we value your patience in bringing it to our attention. Please do not hesitate to contact us if you have any additional questions.

Response from MirasvitMay 29, 2023

Thank you for sharing your review. We're truly sorry to hear your concern, and we would like to clarify our refund policy to ensure there is no confusion. As stated in our refund policy, all customers are eligible to request a refund within 30 days after purchasing our extensions if they believe the extension is not suitable for any reason. However, it's important to note that the cost of support, installation, and customization services are non-refundable. We apologize for any misunderstanding or inconvenience caused by this situation. If you have any further questions or concerns, please don't hesitate to contact us at [email protected]