The item I received is NOTHING like the listing. It is super cheap and the print is pixelated and seemed ironed on. The material is nothing like I’ve seen before. The print is so bad it’s unwearable. They won’t let me return or give me a refund. For my $80 purchase of 2 sweatshirts, they are offering me a whole $9…
LS
Éloïse D.
Deserve Zero star.. dont waste your money...
I put one star and its still generous they deserve ZERO. The quality and print look nothing like whats advertised. It says pure cotton and clearly it is not. And the printing is horrible, poorly printed low resolution images. Paid almost 70$USD for a hoodie that i will never wear, and they offered "as a sign of goodwill" 6USD$ refund. Big Scam dokt waste your money there.
PS
P. S.
Misleading information from this…
Misleading information from this company!!
1. I purchased a sweatshirt for $29.00 Cdn, as I live in Canada. The company converted the price to USD and charged my PayPal account in USD, which then my VISA card had to convert it back to Cdn. Because of the exchange rate, and 2 times price conversion, it cost me over $60.00 Cdn.
2. The tracking emails I received from them showed the pkg was coming from Italy when in fact it was shipped from China. Is it ethical to lie about this?
3. I reached out to their 24 hour customer service to return/exchange the sweatshirt, only to find out that I could keep the sweatshirt (I normally wear an XL, but to be safe, I ordered at 3XL; and it was still too small) and they would refund me $8.00 USD. I wanted to return it and get a 5XL but I could only order a new sweatshirt.
NO THANKS!!!
EM
Emma
Quality is atrocious
One star. Avoid. This is a scam.
I ordered a Heated Rivalry themed sweatshirt from Mirabelless after seeing high-quality Instagram ads. The design looked detailed, crisp, and true to the book. What arrived was nothing like what was advertised.
The sweatshirt itself was basic, but the printing was atrocious. Every decal was blurry, stretched, uneven, and poorly printed. These were not minor flaws. The designs were hard to read, which completely ruins a fandom-specific item that relies on clear, recognisable details. The ink quality and alignment were genuinely terrible.
The advertised product versus what was delivered does not match. This is classic bait-and-switch.
I contacted customer service assuming it was a misprint. They told me the quality was “aligned with expectations” and that I was not entitled to compensation. They offered a $3 USD refund. When I said I did not want a refund and asked for a replacement, they told me it would cost $50 USD to ship a new one. Completely unreasonable. They later increased the refund to $5 USD, which only made it clearer they had no interest in resolving the issue.
Once they have your money, they are done. No accountability, no quality control, no customer care.
If you are reading this before buying, learn from my mistake. The ads are misleading, the product quality is poor, and the customer service is dismissive. Do not buy from this site.
KE
Katie Evans D.
Ordered five items from their mental…
Ordered five items from their mental health awareness range costing over 70 pounds never received it scam company
JL
Jeff L.
I placed an Order 11 days ago
I placed an Order 11 days ago. 8 days ago, I asked for shipping info. They responded with product being shipped. I sent a message that day to cancel. They responded days later and said it was already being shipped. Today they sent an update with some crazy tracking number that requires you to install a chrome extension. I would not bother with this vendor do to poor/non-existent customer service, and possibly fraud/scam. Going to dispute charge. Update...received my order finally on 8/26 (25 days after placing order). The product is poor quality and photos do not represent what you receive.
CA
Cathy
Zero Stars
Zero Stars! Huge Scam!! Do not buy from this fake company!!!
JB
Jill B.
Never received merchandise
Never received merchandise; company refuses to issue refund