George G.
Refund approved… but where is my money?
Refund approved… but where is my money? My experience with Mint Payments has been appalling. What should have been a simple refund has turned into an endless cycle of excuses, delays and repetitive emails. I was advised that my refund had been approved, yet despite that, I have been forced to chase my own money for an unacceptable amount of time. Every time I ask for a straightforward update, I receive another explanation instead of a resolution. As a customer, I shouldn’t have to repeatedly follow up to recover funds that should have been returned promptly once the refund was authorised. The most frustrating part is the complete lack of ownership. Nobody appears willing to provide a definitive answer or take responsibility for ensuring the refund is completed. Instead, the burden has been placed entirely on me to keep following up. This isn’t just poor customer service—it’s an unacceptable way to treat customers. Trust is everything when a company is handling people’s money, and unfortunately, Mint Payments has completely eroded mine. If your systems cannot process an approved refund within a reasonable timeframe, or your support team cannot provide accurate and meaningful updates, then something is fundamentally wrong with your customer service. As of today, I am still waiting for my money. Until my refund is received, I cannot recommend Mint Payments to anyone. Based on my experience, I would strongly advise others to think carefully before trusting this company to process payments or handle refunds.