Minoxidil-Direct.comReviews of minoxidil-direct.com

This is the 12th day since I placed my order, and it is still marked as "in transit" and hasn't even reached the courier who will be delivering it to me. The website says delivery takes up to 7 working days, but that certainly hasn't been my experience. I find the name "Minoxidil Direct" quite misleading. I'm not sure who this service is "direct" for, but if you're in the UK and need a reliable supply to keep your treatment going without interruption, I'd recommend ordering from somewhere else.

Advertise as "Free Mainland UK Delivery (4-7 Working Days)". Proceed to send you the wrong tracking number. Contacted them, they sent me the supposed correct one and say that in 4 days it should be delivered despite the last status being "Wednesday, Apr 15, 2026 - Departed GlobalPost Facility GB". Nothing in the tracking changes and receive nothing, so eventually I clawback the payment through bank. A month without any updates, explanation or delivery, seems like a scam to me.

Bad service, slow shipping..... soon more then 1 months late. This is dogshii...... still havent got them

Terrible customer service and email response times. Requested a refund four business days before the package was shipped and they sent it out anyway. He had four business days to recall the order and put a hold on the shipping before it was sent out but didn't. I sent it back more than three weeks ago as per their instructions and haven't heard back in almost two weeks about my refund. These are shady tactics some online retailers and resellers use hoping you will give up. Avoid!

I have had the absolute worst experience of my life with this company, specifically a representative named Norman. It has turned into harassment where after being asked several times for him to stop emailing me, he’s continued to due so where he goes as far as to call me “simple”. I reached out to their team regarding an incorrect item, I sent photos of the shipping box, the item, and the invoice. Norman requested a photo of the expiry date which I also sent. He’s denied my request to return the incorrect item. I’ve given all the proof I can to show the item. It is their product, they sell it, it just the difference between the foam solution and the liquid. I asked for a refund so I could purchase the item locally, the item being minoxidil, not specifically the Kirkland brand. Now he’s saying I need to “get my story straight” because we don’t have a Costco locally, no we do not but we do have other retailers that sell minoxidil foam just not the Kirkland brand. This representative, Norman, needs to be removed from customer service.

They sent a USPS tracking number which does not work. The Google pay option on the website does not work, forcing you to pay directly from your bank. No package received.

I recently ordered a minoxidil set and was shocked to find that the products are set to expire in just one month. I was really looking forward to using them, but receiving items that are so close to expiration is unacceptable. I expected better quality and care from this brand. Very disappointed and unlikely to order again unless this issue is addressed.

Scam item never received lucky enough I paid with PayPal so I got my money back. Avoid